Windows 10: My dad has dementia and my mom and I are trying to figure out two monthly Microsoft charges...

My dad has dementia and my mom and I are trying to figure out two monthly Microsoft charges on my dad's credit card. We have power of attorney proof. How can I talk to a real person at Microsoft about that?

:)

 

Microsoft to charge for Updates

You need to find a new class, m'kay?

Microsoft ALREADY charges for support calls. They will NEVER charge for a security update.. they'll be sued by nearly every corporation on the planet.

 

Un-sync computer at Dad's with Mom's laptop at her house

When I logged into MS at my dad's house for my xbox, it synced with my mom's laptop at her house, which has affected her MS Office Suite. She cannot perform different functions in Excel for example without Excel going into a status of "Not Responding" when
she types her name in as the Author.

How do I un-sync my MS account with her laptop completely?

Thanks!

 

Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.