Windows 10: My Dell Inspiron 14500's facial recognition, fingerprint, and pin are NOT working how do I...

My Dell Inspiron 14500's facial recognition, fingerprint, and pin are NOT working how do I make it work? I have tried everything including rebooting it!

:)

 

Facial recognition and pin not working for login

I have NO idea where to put this one, and I can't find anything online.

Dell Precision 7740. 5 months old. Dell has replaced the motherboard twice, second time MB and memory. It's working today, but the facial recognition and pin don't work. They haven't worked since the first MB replacement.

The technician that replaced the MB told me it wouldn't work 'til it was re-set up.

Login using password. Go to Accounts>Sign in options. It SAYS my pin is there. I have removed it and recreated it.
Open Windows Hello face and hit set up. Opens and says "Get Started". Hit that. It pops up and requires my PIN. I enter it, it flashes and disappears...

At LOGIN, in the sign-in options is the Pin. When I select the Pin I get:
Your PIN is no longer available due to a change to the security settings on this device. You can set up your PIN again by going to Settings > Accounts > Sign-in Options...

I've BEEN in the *&^%$#@ sign-in options over and over. It SAID my pin was set. I changed it. I rebooted. I still can't log in with the pin. I tried again to set the facial recognition. It has me enter the pin then closes.

What does changing the motherboard have to do with using a pin or facial recognition in the first place? And WHAT do I have to do to get this thing to accept the pin and use the Windows hello face?

 

facial recognition, fingerprint recognition & PIN all unavailable on windows 11, help !

facial recognition, fingerprint recognition & PIN all unavailable on windows 11, help !

what could be the reason for all 3 to be unavailable?

 

I'm unable to activate either Facial Recognition or Fingerprint Recognition.

Hi

Welcome to Microsoft community.

It seems like you're experiencing a complicated issue with Windows Hello on your Dell XPS 13 9370. Here are a few steps you could try:

1. Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running.
   
2. Reset your PIN: Go to Settings > Accounts > Sign-in options. Click on Windows Hello PIN and then "I forgot my PIN". Follow the instructions to reset your PIN. After resetting, try setting up Windows Hello again.
   
3. Reset Fingerprint and Facial Recognition: In Sign-in options, remove your existing fingerprint and facial recognition data and try to set them up again.
   
4. Windows Hello Troubleshooter: Run the Windows Hello Troubleshooter. To do this, go to Settings > System > Troubleshoot > Other troubleshooters, then select the "Windows Hello Face / Fingerprint" troubleshooter.
   
5. Group Policy Editor: If you're comfortable with more advanced settings, you could use the Group Policy Editor to enable biometric settings. Press Win + R, type "gpedit.msc" and press Enter. Navigate to Computer Configuration > Administrative Templates > Windows Components > Biometrics, and enable the "Allow the use of biometrics" option.
   
6. Contact Dell Support: If none of these steps work, it might be a hardware issue or a highly specific software issue. Contact Dell support for further assistance.
   

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist