Windows 10: My desktop HP Pavilion p6777c has started randomly restarting itself frequently

I blew it out with compressed air well. It did seem better for a day or two, but now it is frequently restarting just like it did 2 days or so ago!

:)

 

HP Pavilion Restarting Randomly

Hi Yousef,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience as your computer turns off automatically, we will help you with this issue.

This issue could occur due to incompatible or corrupted device drivers.

Method 1:

Step 1: I suggest you to install all the pending updates after upgrade to Windows 10.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

Step 2: Run the System maintenance troubleshooter.

System Maintenance troubleshooter finds and clean up unused files and shortcuts and performs maintenance tasks.

• Press Windows key and type Troubleshooting.
• Select Troubleshooting and hit Enter.
• Click on View all in the left pane of the window.
• Select System Maintenance.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Method 2: If the issue persists, I suggest you to
restore the power plans to default and check if it helps.

Step 1: Reset and restore the power plans to default:

• Right-click on Start button
  and click on Command Prompt (Admin).
• In the command prompt, type powercfg –restoredefaultschemes
  and hit Enter.
• Exit command prompt.

Note: This would reset the power plan settings to default. Any customized power plans are would be removed.

Step 2: Once the power plan is reset to default, you may create a
new power plan and customize the same according to your needs.

Power plans: Frequently asked questions



Note: Applies to Windows 10.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Unable to boot into the Desktop on HP Pavilion 20-b014

Hi Tophy,

Thank you for performing the troubleshooting steps to resolve the issue from your end.

I apologize for the inconvenience caused to you, I realize this may be frustrating.

This issue might occur, if there is an issue with hardware and drivers.

Before proceeding further, I would like to ask few questions:

• 
  Are you referring to HP Pavilion Laptop or Desktop?
  
• 
  Did you try reaching BIOS using external keyboard (if you are using Laptop)?
  

Please follow below mentioned methods to resolve the issue:

Method 1:
If you are using HP Pavilion
Laptop.

Please Connect to External keyboard and try below mentioned steps:

• Restart Laptop and click any function keys
  Like F2, F10, ESC, or DEL key to begin the BIOS Setup.
  
• Look for a tab in the BIOS Setup Utility that is labeled
  Boot Order, Boot Options, or Boot. Following the directions on the screen, use the arrow keys to go to the
  Boot Order, then press Enter.
• Locate the CD, DVD, or USB flash drive (this might be called Removable Device) in the Boot list. Following the directions on the screen, use the arrow keys to move the drive up so that it appears first in the Boot list. Press
  Enter. The boot order sequence is now changed to boot from the CD, DVD, or USB flash drive.
• Press F10 to save your changes and to
  exit the BIOS Setup Utility. Select Yes in the confirmation window. The PC will restart. Allow the PC to restart normally. The scan will take a few minutes and remove any malware that may be infecting your computer.
• Now, download Windows 10 from below link.https://www.microsoft.com/en-us/software-download/windows10
• From above link, navigate to option “Using media creation tool”->”Perform a clean installation using USB or DVD” and follow steps from
  step 3.

Note: Clean Installation will delete all your files and programs.

Method 2:
If you are using HP Pavilion Desktop.

If you are having spare keyboard, connect to your desktop and check if that works.

If the issue still persists, please contact the HP support for further assistance with the issue. Refer to below link to contact HP support.

Contact HP Customer Support for HP Pavilion 20-b014 All-in-One Desktop PC | HP® Customer Support

Disclaimer:

• 
  Be careful when changing BIOS settings. The BIOS interface is designed for advanced users, and it's possible to change a setting that could prevent your computer from starting correctly.
  
• 
  Updating BIOS should only be done if necessary (to solve a compatibility problem, for example). It can be a complicated process, and if an error occurs, your computer could be rendered inoperable. Be sure
  to follow the manufacturer's instructions exactly.
  

Please get back to us, if you are still facing issue with Windows 10.

Thank you.

 

HP Announces New Pavilion PC Line-up

Today HP Inc. unveiled a new Pavilion PC portfolio in a bold color palette featuring new convertibles, notebooks and desktops with sleek designs and more power ideal for students, millennials and families. The new portfolio lets customers reflect their sense of style and delivers the power they need to be productive and entertained at a price that delivers value.

"Some customers want thin and light PCs for on the go while other customers want power and performance to create and store," said Kevin Frost, vice president and general manager, consumer personal systems, HP Inc. "HP's redesigned Pavilion PCs offer affordability and a variety of options for customers to get the functionality they need in a PC packed with style and personality."









Highlights:

• HP Pavilion x360: Offered in five colors with a stylish new digital thread design on the keyboard deck, a 15.6" diagonal model joins the 11.6" and 13.3" diagonal platforms with a geared hinge inspired by the HP Spectre x360 to transition into four modes.
• HP Pavilion: Features discrete graphics, five new colors1, the iconic digital thread design and Intel RealSense Camera2 option for improved security with facial authentication with Windows Hello.
• HP Pavilion All-in-Ones: Powerful and features a new micro edge display option on the 23" diagonal model reduces the border width 75 percent to 6.4mm compared to the standard edge-to-edge display option at 26mm.
• HP Pavilion Desktop: Playful, eye-catching tower design offers a 30 percent smaller footprint compared to the previous generation without sacrificing power.

Performance with a Pop of Color
The new HP Pavilion PCs feature updated designs with more color options. Audio custom tuned by experts at B&O PLAY and vibrant displays, including Full HD4 IPS options, provide an immersive computing experience. The new line-up also features the latest Intel or AMD processors and graphics.
To meet customers' increased desire for more mobile solutions, the HP Pavilion convertible and notebook PCs are thinner and lighter than the previous generation. They feature Prismatic Lithium ion battery cells to maintain long battery life and offers HP Fast Charge5, which can charge the PC up to 90 percent in 90 minutes when powered off.

The HP Pavilion desktop PCs feature smaller footprints in iconic form factors with sleek profiles to maximize desk space, making them the focal point of the home or home office.

Versatility for On-the-Go Entertainment with New x360s
For 2016, HP redesigned the HP Pavilion x360s to be sleek with audio custom tuned by experts at B&O PLAY for on the go entertainment. HP added a new 15.6" diagonal model to the 11.6" and 13.3" diagonal HP Pavilion x360s which are 12-14 percent thinner with lighter designs compared to the previous generations with starting weights at 2.93lbs6 and 3.48lbs6 and profiles at 19.3mm and 19.8mm thin respectively. HP's new 15.6" diagonal HP Pavilion x360 starting weight is 5.07lbs6 and is 23.9mm thin. This year's models feature a new digital thread pattern on the keyboard deck in a pearl coloring for added depth and style which now spans across the Pavilion convertible and notebook portfolios.

The Pavilion x360s are available in an assortment of colors including Natural Silver, Modern Gold, Dragonfly Blue, Cardinal Red and Sport Purple.

Other features include:

• Up to nine hours and 15 minutes of battery life depending on model.
• HD8 or option for Full HD IPS2 displays on the 13.3" and 15.6" diagonal models.
• Up to 16GB of memory and up to 512GB SSD9 with the option for hard drive storage up to 1TB9, depending on model.
• Choice of the latest Intel Celeron, Intel Pentium or up to 6th Generation Intel Core i7 processors10 subject to model.
• A full-size keyboard now offering optional backlit keyboard on 13.3" and 15.6" diagonal versions and 1.5mm key travel for a comfortable typing experience.

Pavilion Laptops Deliver Style and Power
The new portfolio of Pavilion notebooks include 14" and 15.6" diagonal Pavilion notebooks that are 11-22 percent thinner and lighter with a smaller footprint compared to the previous generation. The starting weight is 3.3lbs6 and 4.26lbs6 with thin profiles at 19.5mm and 22.5mm, for the 14" and 15.6" diagonal versions respectively. For creating and consuming media, HP is also offering more power and performance in 15.6" and 17.3" diagonal Pavilion models with starting weights at 4.62lbs6 and 6.28lbs6 and 24.5mm and 29.9mm thin profiles, respectively. The new designs are offered in a variety of color options including Natural Silver, Modern Gold, Blizzard White, Onyx Black, Cardinal Red, Dragonfly Blue and Sport Purple1 with the new threaded design element on the keyboard and speakers.
Other features include:

• Up to 6th Generation Intel Core i7 processor options with optional NVIDIA GeForce 940MX or NVIDIA GeForce GTX 950M or NVIDIA GeForce GTX 960M graphics or 7th generation AMD A12-9700P Quad-Core processor with optional Radeon R7 Graphics on select models.
• Up to 16GB of memory and up to 512GB SSD9 or up to 2TB9 for single storage options or dual storage options with up to 2TB HDD and 128GB SSD on select models.
• Optical disk drive for select Pavilion models.
• Edge to edge HD8 or FHD4 IPS displays with optional touch for a more interactive experience on the PC depending on model.

All-in-Ones Bring Style and Immersive Entertainment to the Home
HP is now offering two new HP Pavilion All-in-Ones in 23.8" and 27" diagonal displays with an edge-to-edge display or a micro edge display option on select models that further reduces the border 75 percent for more viewing area compared to the edge-to-edge display. The micro edge display tilts from -5 degrees to 25 degrees while the edge-to-edge display tilts from 0 to 25 degrees for a comfortable viewing experience. IPS displays are available in Full HD4 or Quad HD12, with optional touch and audio custom-tuned by experts at B&O PLAY adds dynamic sound on the two front firing speakers for a truly immersive experience.
The new open framed stand creates a light design and the sleek profile with ports hidden on the chin and back to maximize desk space. On select models, the HP Pavilion All-in-Ones now offer an HP Privacy Camera that will only pop up via a spring mechanism when in use and can be pressed in to disable both the camera and microphone as a privacy safeguard.
Other features include:

• Intel Pentium or up to 6th Generation Intel Core i7 processor options with optional NVIDIA GT 930A graphics or 7th generation AMD up A10 processor11 options.
• 1TB8 with options up to 3TB for storing photos, files, games and movies. Customers can also choose a hybrid drive options with up to 1TB SSHD.
• Memory up to 16GB.
• Optional Intel RealSense Camera on select models for enhanced security through face authentication with Windows Hello3. It also enables gesture control apps to provide new ways to interact with the PC.

Smaller Tower without Sacrifice
The new HP Pavilion Desktop features a signature vertical design and is offered in new chic colors including, Natural Silver, Blizzard White and Twinkle Black to fit beautifully in the home. The affordable desktop PC is designed for productivity and entertainment without sacrificing features with more storage and graphics options. Other features include:

• Intel Celeron up to 6th Generation Intel Core i7 processor options with optional NVIDIA GT 730 to NVIDIA GTX 750i graphics or 7th generation AMD up A12 processor with Radeon R7 Graphics options.
• Up to 16GB of memory and up to 3TB of storage. Optical disk drive for media.
• For multitasking, the HP Pavilion Desktop supports up to two displays and supports all the ports customers need for peripherals.

To further the desktop experience, HP is offering a new Pavilion 32" Quad HD12 display with wide-viewing angles and 100 percent sRGB13 color space delivers true-to-life color. Customers will also be able to conveniently connect to their devices with dual HDMI, DisplayPort and a USB hub.

Pricing and Availability

• The 11.6" diagonal HP Pavilion x360 is planned to be available on HP.com on May 15 with a starting price at $379.99 and BestBuy.com on May 15 with a starting price at $399.99.
• The 13.3" diagonal HP Pavilion x360 is planned to be available on HP.com on May 29 with a starting price at $479.99 and BestBuy.com on May 29 with a starting price at $499.99.
• The 15.6" diagonal HP Pavilion x360 is planned to be available on HP.com on May 25 with a starting price at $579.99 and select retailers on July 6 with a starting price at $729.99.
• The 14" diagonal HP Pavilion is planned to be available at select retailers on June 12 with a starting price at $539.99.
• The 15.6" diagonal HP Pavilion is planned to be available on May 18 on HP.com with a starting price at $579.99 and select retailers with a starting price at $599.99.
• The 17.3" diagonal HP Power Pavilion is planned to be available on HP.com on May 18 with a starting price at $899.99 and select retailers on May 18 with a starting price at $1,099.99.
• The 23.8" diagonal HP Pavilion All-in-One is planned to be available on HP.com and select retailers on July 10 with a starting price at $699.99.
• The 27" diagonal HP Pavilion All-in-One is planned to be available on HP.com and select retailers on July 3 with a starting price at $999.99.
• The HP Pavilion Desktop is planned to be available on HP.com on June 29 and select retailers on June 26 with a starting price at $449.99.
• The 32" diagonal HP Pavilion Display is planned to be available on HP.com and select retailers on June 26 with a starting price at $399.99.