Windows 10: my desktop is an empty blue screen. I have reinstalled W11 twice to no avail

my desktop is an empty blue screen. I have reinstalled W11 twice to no avail

:)

 

Blue screen after reinstall w11 or w10

Hello,

My problem: Several blue screens when i use my pc in all situations (to take a course, to play, etc).

After analyzing several blue screens I decided to reinstall the operating system, try both (win 10 and win 11).

Once win 11 started, and during the installation of the AMD drivers the following errors occurred (After canceling the installation blue screens occurred during the use of the pc):







Once win 10 started, i could install the amd drivers, and after a few hours the system crashes with blue screen again

Here are the two dumps I collected after the two episodes described above:

• W10: 061623-9031-01-w10.dmp
  
• W11: 061523-9218-01-w11.dmp
  

Can anyone analyze this please??

My environment:

• CPU: Amd ryzen 5 4500 - AM4
  
• GPU: Amd Radeon RX 6500 XT
  
• MOTHERBOARD: ASUSTeK PRIME A520M-A II
  
• RAM: 2x16 gb adata 3200mhz
  

things i tried:
* Memtest86 pass 10 times without errors

* Check disk and not have errors

* Stress with prime96

* Consult the manufacturer's data sheet to check the compatibility with ram (cpu - ram | mother - ram) and I did not find the model of my ram in any of them

Best regards,

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen and stop code

Hi
Jeferis,

There are a lot of factors for this matter to occur. To isolate the issue, we have some questions for you:

• 
  What activity have you done to
  trigger the NTFS and FAT FILE SYS loop?
  
• 
  were there any error messages?
  
• 
  What troubleshooting steps have you done so far?
  

It is possible that the
Boot
Sequence were corrupted by the previous activity which
triggered the Blue Screen Error and the loop. We recommend that you perform these
suggested troubleshooting
and see if there are any changes:

Startup Repair.


To access the
Startup Repair Screen, turn off the
PC 3-4 times(force shutdown),
while on the Blue screen Error. This will route you to the
Startup repair screen:

Advanced Boot Options > click Troubleshoot > Advanced options > Command Prompt

and run the following command:

Run SFC Scan:  

SFC
will
scan
and
run
an
automatic repair
to any
corrupted system files
that it will detect. We suggest that you perform it twice. To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

Boot Record:

This will fix the corruptions on
boot records or boot
sequence. To run this command, follow these steps:

• 
  Run
  Command Prompt as Administrator.
  
• 
  Type the following command:  
  
  • 
    Bootrec /fixMBR  
    
  • 
    Bootrec /fixBoot
    
  • 
    Bootrec /rebuildBCD
    

Update us on how it goes.

Regards.