Windows 10: My device was stolen 2 weeks ago but when I try locking it I always get the massage that it...

Can someone help me please

:)

 

Stolen Computer! Need help with lock my device!

Recently my surface pro 6 was stolen and my only access to it has been on my account login. I've tried locking the device at least 5-10 times a day and each and every time I get a message that reads, "Unable to lock your device at this time. We will email
you when we are able to do so." I do have a face recognition and pin lock but still wanted to remotely lock the device.

Finally 2 nights ago, the culprit had turned my computer on and I saw its location. The sheriff department then went to the address but unfortunately the tracking system only puts you in a radius of where the device is actually located and it was not found.

After being transferred 6 times on the phone and 1 dropped call, I have been told I am out of luck and there is no way to lock my computer from Microsoft supports end. My question is, what is the point of the lock my device feature? How is this even possible????

Then it was suggested for me to cancel my account on that computer.....so then someone can just reboot and enjoy my old computer?

Microsoft, what in the world?

Sorry, but just needed to vent :/

 

Massage lock

hey !

Is there any way that i can lock my massages with password that no one can read it without password ?

 

“Lock” function not working

I got my laptop stolen a few weeks ago and just found out about the find my device and lock options. I tried to lock my stolen device however I get the error message saying the device is unable to lock. In the my devices page it does say the computer is dead so is this the problem? Or is there any other way to lock it?