Windows 10: my device won't turn off

hi microsoft, so i have a problem with my laptop. if I turn off my laptop it turns back on so I can't turn it off completely. how to handle it?

:)

 

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Device won`t Turn On Properly

Hi Zain,

Thank you for posting your query on Microsoft Community. Let me assist you.

Provide us with the below details for better clarity on the issue.

• Why are you not able to install Windows 10?
• Are you getting any error message or code?

I suggest you to unplug all external devices connected to the pc and restart the system to check if you are able to get to the desktop screen.

You may refer to the steps provided by “Vanessa Sohtun” to perform an
Automatic repair of Windows 10 on your computer and check if that helps.

Windows 10 Automatic Repair

You can use the media creation tool to upgrade your current PC to Windows 10 or to create a USB or DVD and install Windows 10 on a different PC. As you are upgrading to Windows 10 on the same computer activation would not be an issue.

Installing Windows 10 using the media creation tool:
http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.