Windows 10: My earphones aren't connecting to my laptop as a device and not headphones, how do I fix it?

I've had this pair of earphones since the end of last year and they've never paired as headphones to the laptop. I've tried unpairing and re-pairing a million times and it's just not working.

:)

 

Unable To Connect Boase Headphones To ASUS Laptop.

Hi Chris,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the model number of the Bose headphone?
   
2. How are you trying to connect the headphones to the laptop?
   
3. What is the model number of your ASUS laptop?
   
4. Are you using a wired or a wireless Bose headphone?
   

I suggest you to follow the steps mentioned in Connecting To A Computer
and try connecting your headphones to the laptop.



If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.

 

Earphone/Headphone Problem

Hello Debapratim,

Thank you for posting your query on Microsoft community. I regret the inconvenience caused to you. Let me help you.



Please share these details.

• 
  Have you made any changes to the pc prior to this issue?
  
• 
  What is the make and model of the head phone?
  
• 
  Is the issue specific to this head phone?
  

I suggest you to Sign out from the current user account, restart the pc and login to the Admin account or the MSA to test if that helps with this issue.

Also install any pending Windows updates on the pc to check if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.



I suggest you to follow the below given methods and check it helps.

Method 1:

I would suggest you to refer the suggestions from the below article and check if it helps.



Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab06



For headphone issues

I would suggest you to set headphone as default device and check if it helps.

Follow the steps:

a) Right Click on the sound icon
at the bottom left corner at the taskbar.

b) Click on Playback devices.

c) Check if you are able to find the iconheadphone in the list of connected playback devices.

d) If yes, clickon the icon and then click on
Set default option.

e) Click on Apply and then onOK.



Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on“Device Manager” from that list.

c. Search for the Sound driver from the device list, right click on it and then select
“Uninstall”. On the un-installation window, if you have an option:
“Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.

d. Follow the on-screen instructions to complete it and the
restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Update Driver Software from the Manufacturer’s website.

Hope this information helps you. Kindly post back with the updated issue for further assistance.

Thank you.

 

Earphone volume too loud or too quiet on Windows 10

Hi I'm having a weird problem on my laptop running Windows 10 Pro. The earphone volume is either too loud or too quiet, and seems to switch between these two upon every restart. When it's too loud, keeping it at 1/100 is equivalent to 20-30/100 when sound was normal, when it's too quiet, keeping it at 100/100 is equivalent to 10-20/100 when sound was normal. Already googled extensively and tried pretty much every suggestion I found with no results:

• Enable/disable loudness equalization in playback device settings
• Enable/disable Windows Sonic for headphones in playback device settings
• Check for errors in sound devices in device manager - no errors
• Update sound drivers - all updated
• Try different earphones - tried like 4 already, definitely not an issue with earphones
• Even tried system restore, still not fixed

Screenshot of device manager: https://i.stack.imgur.com/HKSzf.png

Does anyone know what else to try?