Windows 10: My epic games account was hacked by rambler.ru

I cant do anything he unlink all my accounts that was link into that account, and epic games doesn't give a ****, i contact epic like 3 times and still not getting my account back, i did one like 2 months ago, and still epic games didn't help.

:)

 

Google Chrome infected with Rambler nova

See if this multi-step guide helps:
https://malwaretips.com/blogs/remove-nova-rambler-ru/

If needed:
https://www.bleepingcomputer.com/download/shortcut-cleaner/

Perhaps also try:
https://www.google.com/chrome/cleanup-tool/index.html

 

error with epic games store 0xc000007b

If those steps did not resolve your issue, the next step would be to perform a clean boot and check if Epic Games works.

1. Open System Configuration:
   
   • Press Win + R to open the Run dialog.
     
   • Type msconfig and press Enter.
     
2. Configure Selective Startup:
   
   • In the System Configuration window, go to the General tab.
     
   • Select Selective startup and uncheck Load startup items.
     
3. Disable Non-Microsoft Services:
   
   • Go to the Services tab.
     
   • Check the box for Hide all Microsoft services.
     
   • Click Disable all.
     
4. Disable Startup Programs:
   
   • Open Task Manager by pressing Ctrl + Shift + Esc.
     
   • Go to the Startup tab.
     
   • Disable all startup items by right-clicking each item and selecting Disable.
     
5. Restart Your Computer:
   
   • Click OK in the System Configuration window.
     
   • Restart your computer.
     
6. Run the Epic Games Launcher:
   
   • After your computer restarts, try launching the Epic Games Launcher to see if the issue persists.
     

If performing a clean boot does not resolve the issue, consider the following additional steps:

1. Check for Conflicting Software:
   
   • Some software, such as certain antivirus programs or system optimization tools, can interfere with the Epic Games Launcher. Ensure these are disabled or uninstalled temporarily to test.
     
2. Clear Epic Games Launcher Cache:
   
   • Press Win + R, type %localappdata%, and press Enter.
     
   • Navigate to the Epic Games Launcher folder and delete the Web Cache folder.
     
3. Reinstall the Epic Games Launcher:
   
   • Uninstall the Epic Games Launcher completely.
     
   • After uninstalling, delete any remaining Epic Games folders in %localappdata% and %programdata% if you haven't tried deleting them before.
     
   • Restart your computer and reinstall the Epic Games Launcher from the official website.
     

I kindly ask that you keep me updated on the outcomes after trying them.

 

Removal of Browser Hijacker

• To remove Nova.rambler.ru redirect, follow these steps:
• STEP 1: Use Zemana AntiMalware Portable to remove browser hijackers
• STEP 2: Scan and clean your computer with Malwarebytes Anti-Malware
• STEP 3: Double-check for malicious programs with HitmanPro
• (OPTIONAL) STEP 4: Reset your browser to default settings