Windows 10: My external hard drive does not display the GB, is not accessible and crashes Windows

Hi, my 2T F: external hard disk doesn't work anymore since a few days, it loads indefinitely and shows me this error: "F:/ is not ascessible, the parameter is incorrect." I also noticed that when my disk is turned on, I can't access certain software such as anything that manages disks for example, software to recover data.I have already tested several methods but none of them worked, often the switched on hard drive prevents the proper functioning Thank you in advance for your help

:)

 

Seagate External Hard Drive

Hi Barbara,

Hardware failure or corruption within your system files are some of the possible reasons why you are experiencing an issue with accessing your external hard drive. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10?
• Are you experiencing the same issue when you are trying to access the external hard drive using another PC?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for hardware. Follow these steps to do so:

• Open the Control Panel.
• Using the search box at the upper right corner of the window, type troubleshooting.
  
• From the search results, click on Troubleshooting.
• Click on Hardware and Sound and then choose Hardware and Devices.
• Once done, restart your computer and then check if the same issue persists.

We are looking forward to your response.

 

External Hard Drive "is not accessible"

Hi Ridhwan,

Sorry for the delayed response. Let me continue to assist you further.

The issue here could have been due to fact that the Drive I:\ is encrypted or a flush drive. This forces the computer to not recognize the format and displays the error message. I suggest here to follow the steps below and check if it helps.

• Press Windows Key + letter 'X.'
• Choose 'Disk Management.'
• Right click on the External drive and select 'Change Drive letter and Path names.'
• Rename the drive letter i.e. remove letter I and say you replace it with letter
  J.
• Restart the computer and check the issue status.

Hope this helps. Please reply for further queries on this.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.