Windows 10: My external seagate hard drive can be detected in the Device Manager, but cannot be opened...

I've been trying to access my files that are stored in an external seagate hard drive, but I cannot do so. Strangely enough, the Device Manager tab Computer Management > System Tools > Device Manager > Disk drives can detect that my hard drive is connected. However, the File Explorer cannot detect and open my device.I've tried connecting the same external hard drive to another device and the same happened.Thank you!

:)

 

Cannot find (Seagate) external hard drive in File Explorer.

Hi,

Thank you for updating us on the issue.

To understand the issue better, please provide us more information.

1. I would recommend you to check in Disk management, if the (Seagate) external hard drive is detecting in Disk management. Follow the below steps:

a. Press Windows Key + R and type diskmgmt.msc and hit
Enter.

b. Check if the system is detecting (Seagate) external hard drive and let us know.

2. What exactly happen when you try to access on the hard drive? Do you receive any error message/error code?

Awaiting your response for further assistance.

 

External Seagate Drive not appearing after Creators Update

We appreciate the feedback, Pete. Getting in touch with Seagate support is one of your options. They may have recent or updated drivers for your external hard drive. In the meantime, since the hard drive is detected again when you unplug and replug it, we
suggest that you try changing the drive letter and its path and see if it addresses the issue. Follow the steps below:

• Right-click the Windows key and click Computer Management.
• Under Storage, click Disk Management.
• Find your Seagate External Hard Drive, right-click it and select
  Change Drive Letter and Paths.
• Click on Change and select the letter for the drive.
• Click OK, close all windows, then restart your computer.

Should the issue persists, then we suggest sharing your experience with us through our Feedback Hub. To access the Feedback Hub, follow the steps below:

• Click the Windows key.
• Look for Feedback Hub, then click it.
• In the left pane, click Feedback.

Let us know should you need further help.

Regards.

Regards.

 

Windows 10 not detecting my seagate 1 TB external hard disk

Hi,

Thank you for coming back to us with the status.

To understand the issue better, I would like to know what exactly happen when you try to open the file?

Let’s try simple steps and check if this helps. I would recommend you to connect the external hard disk on different computer and check if you are able to open the files.

I also, suggest you to go to the Disk Management and check if the drive are detecting on the system.

Press Windows + R and type diskmgmt.msc on the box and hit
Enter.

Method 1.

For now, I suggest you to go to device manager and update Seagate driver and check.

• 
  Press Windows key + X and select
  Device Manager.
  
• 
  Click on Universal Serial Bus to expand, right click on the Seagate
  device and click on Update.
  

If the issue still persist, you can try the below method.

Method 2.

I suggest you to connect the SD card to the system and run check disk on the hard drive to see if there are any corruptions. Follow the below steps:

• 
  Press Windows key + X, click Command Prompt (Admin).
  
• In the Command Prompt, type the following command, and then press ENTER:
  
  chkdsk /f

Disclaimer: While performing check disk on the hard drive, if any bad sectors are found then check disk will try to repair that sector. Any data available on a bad sector might be lost. Once Check Disk completes, boot
the computer and then check.

Hope this helps. Keep posting us with status we will be glad to help you.