Windows 10: My fingerprint reader stopped working with Windows 11 Pro Insider Preview v25936

After I applied that Windows 11 update my ELAN fingerprint reader USB\VID_04F3&PID_0C28\8&1B878445&0&6 stopped working and looking at the Device Manager it says "The driver installation file for this device is missing a necessary entry" when I try to update/reinstall its drivers.Needless to say that the fingerprint keeps working perfectly under Windows 10, Ubuntu, etc.I don't know actually if this is the right place to report this bug ?...

:)

 

Fingerprint reader stopped working

Hello,

My Lenovo 13s-IML (product number 20RR0003IX, bios version CQCN41WW) was updated to Windows 11 more than 1 year ago.

Since the update some devices (camera and fingerprint reader) started having some issues from time to time, especially after some windows update: fingerprint reader stopped working but removing the device and reinstalling it made it work again.

Couple of weeks ago there was a new Windows update, now I am here

Edition Windows 11 Pro
Version 22H2
Installed on ‎06/‎10/‎2022
OS build 22621.1778
Serial number R90ZYWB9
Experience Windows Feature Experience Pack 1000.22642.1000.0

and the fingerprint reader stopped working.

I tried

1. updating all drivers, they are the last version listed on Lenovo wwb page about this laptop model
   
2. updating Windows, all done, no optional updates
   
3. removing the device and the driver, and reinstalling the driver (version 3.4.12210.12001 16th march 2020)
   
4. removing any fingerprint from windows hello and tried to record a new one
   
5. updating bios
   
6. resetting bios to defaults
   
7. disabling fingerprint reader in bios, rebooting and then re-enabling it
   
8. enabling Windows Policies to allow biometric access
   
9. stopping and starting Windows Biometrics service
   
10. scanning for corrupted files/drives in Windows
    

Nothing works: when I try to record a new fingerprint, when i put my finger on the sensor the Windows Hello windows tells me "your device is having trouble recognizing you", the fingerprint image flashes partially blu and back to gray many times while I am touching the fingerprint sensor.

The sensor is squicky clean and I have a twin laptop (same model, same windows version etc) with the same issue, so it is not an hardware issue.

Please, help, I log in and out billions of times a day, punching in the password every time is killing me.

 

Fingerprint reader stopped working

Hi AlessandroTorcoli,

I am , a fellow Microsoft user like you.

I understand that you have tried various methods to fix the fingerprint reader issue on your Lenovo 13s-IML laptop after updating to Windows 11. Since you have already tried updating drivers, BIOS, and other troubleshooting steps, I suggest you try the following steps:

Uninstall and reinstall the fingerprint driver specifically designed for Windows 11:

> Download the Fingerprint Driver (Goodix, Elan) for Windows 11 (64-bit) from the Lenovo support page.: https://support.lenovo.com/eg/en/downloads/ds55...

> Uninstall the current fingerprint driver from Device Manager.

> Install the downloaded driver and restart your laptop.



Keep in mind that using a PIN or a password manager can help you log in more quickly and securely while you're trying to resolve the fingerprint reader issue.

Let me know if you have any further question, Let's work together to resolve the issue.

Best regards,


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Fingerprint reader not working on Windows 11 - Acer, Aspire

The fingerprint reader is not working on Windows 11

I recently updated my laptop with Windows 11, but the fingerprint reader was not working and appears not to be working with windows hello. The option to add a finger or remove the fingerprint is there and it gets me to enter my pin but then it disappears immediately. and I tried these steps ( Go to Device Manager-Expand the Biometric driver or Human Interface Device -Look for the Fingerprint driver that was an installed-Right click and Update-Look for "Browse my computer for driver-Let me pick drivers available drivers-Choose an old driver and use it.) But it did not work I tried to uninstall the biometric Finger driver and still did not work.

My laptop is Acer - Aspire5-- A515-54.