Windows 10: my game disappeared from the store

hello

I have redeemed Minecraft windows 10 edition on this account a few years ago and then I want to download it and I saw that it's not redeemed I tried to use the code again and its say that it already redeemed I really don't know what happens can someone help

PS: I have tried it in the past and everything was fine

:)

 

games disappeared from my game list

The games, which I purchased from Microsoft Store, disappeared from my game list. I cannot find them anywhere.

 

Disappearing Game.

Hi there. All of a sudden my Microsoft Solitaire Card game keeps disappearing of my start screen and start screen list but remains on my Apps and Features list. I uninstalled the game the first time it happened and reinstalled it. Upon
opening the game it wouldn't open as it normally would, it would first open the store, then I would have to open it from. I've done a store reset, I've run the apps trouble shooter, I've done a DSM
a disk check a sfc/scannow but all to no avail. Because it remains in my Apps and Features list all checks seem to regard the game as having no problem despite the fact that the complete game package keeps disappearing of my screen. I've got all the other
Microsoft games but none of these are having a problem. Has anyone got an idea on what's going on here because this is the first time in the history of owning these daily challenge games that this has happened. Thank you Robert.

 

unable to download games from app store

Hi,

I suggest that you reset the Windows store, follow the steps below.

Reset the Windows Store

You can use the steps below to refresh the Store which will clear the cache and refresh your library and permissions.

• Close the Windows Store app if you have it open.
• Click Start and type wsreset.
• Right-Click on the command and click Run as Administrator. If the Windows permission box appears, click Yes or Run.
• A black MS DOS screen will appear for a few seconds. Wait for it to disappear and the Store will automatically open.
• Attempt to install Sea of Thieves

If you have further questions, feel free to reply to this thread.

Kind regards,

Leon