Windows 10: My GD G5 Gigabyte gaming laptop crash while playing genshin impact

022624-10390-01.dmpits about 20 minute before the crash happen while i was playing genshin impact and then my gaming laptop crashed with system service exception BSOD

:)

 

Bsod while playing Genshin Impact

Hello!
I've been facing alot of issues while playing Genshin Impact, few days ago It had been fine and I had a constant frame rate with no crashes. Until recently, my laptop has been crashing/getting the bsod (Threat Stuck In Device Driver) While playing. Sometimes the game just freezes, my brightness increases on its own, get a black screen and all I hear is distorted game music. I don't think i did any major changes/updates to my laptop, so I'm wondering if there is any fix or a possible reason for this to happen so often?

Thanks!

 

Getting blue screen while playing genshin impact

hello since yesterday if i play only genshin impact game i am getting blue screen it says VIDEO DXGKRNL FATAL ERROR.
but other game is working pretty fine, the game open and as soon loading screen end the game crashes. I am uploading the minidump file for convince
012924-10515-01.dmp

 

Play Genshin Impact on Older Version Of Windows

Genshin Impact is still compatible with older windows version like windows 7,8 etc. If you have older version of Windows while playing genshin, is manufacturer will give driver update? In Google says when genshin updates, have to update drivers.