Windows 10: My Gf’s computer won’t shut down or restart from the power menu she has to hard shutdown...

Since her computer won’t shut down, it just stays on the shutdown screen with the dots going in a circle with shutting down on the screen she has just been putting it to sleep. I have tried updating everything I can think of but this computer is only 3 weeks old and has not once shut down properly. I have run DISM And the image cleanup and still no improvement. I have turn of usb-c controllers for power. I have updated her graphics card driver and nothing is working. The fast startup thing has been turned off and I am out of things to think of to search for.

:)

 

Windows 10 started not powering off on shutdown or restarting

One of my laptops, the HP Elitebook 8460P with Windows 10 Creators Update, latest drivers and updates, started not power off on shutdown. It doesn't matter if I do a regular shutdown, Shift Shutdown, Restart, Safe Mode, "shutdown /s /t 0", it just goes through the steps and says shutting down services, then shutting down or restarting depending on which one I pick and does the bubbles in a circle and the mouse cursor still works and that's it. I have to hold down the power button to force it to turn off. Nothing shows up in the Event Viewer, I tried SFC & DISM /Restorehealth, chkdsk, and they all come up clean. I tried disabling Fast Boot and hibernation, and unplugging it and removing the battery and holding down the power button. There are no other devices connected to this laptop and it is the same hardware that it has had for over two years. I tried to rollback and then disabling the Intel Management Engine that I saw some people suggested, but there is no difference. There are no blue screens, no errors, nothing logged in Event Viewer, all hardware passes diagnostics, and everything else works just fine and it boots up quickly.

Any help on fixing this would be appreciated.

 

Shutdown then Immediately Restarts

Try below command:

Code:

If above command wont work try below suggestion.

1. Click the “K” menu in the bottom left corner.
2. Click “Logout”.
3. Knoppix will begin shutting down.
4. The Knoppix CD will be ejected.
5. Remove the CD and close the tray.
6. Press Enter on the keyboard.
7. Knoppix will attempt to turn off the computer automatically. If it doesn't turn off automatically, it is now safe to turn off the computer yourself using the power button.

 

Windows 10 is unable to complete shut down

We suggest doing these troubleshooting steps below:

Method 1. Hard Reset

• Shut down your computer.
• Remove the cable and wires connected to your computer.
• Press the Power button for 10 seconds to completely drain your device.
• Check if there's any changes.

Method 2. Shutdown trick.

• Press Windows key.
  
• Press and hold Shift.
• Click the Power icon.
• Select and click Shutdown.

Let us know the outcome.