Windows 10: My Girlfriend's PC Keeps Crashing And I'm Not Sure What To Do

Hey Everyone,I recently built a PC for my girlfriend for Christmas and everything was working fine up until a few weeks ago. It started crashing out of the blue with little to no warning every 3-4 hours. It's progressed to a blue screen with this error log: https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x1aa-exception-on-invalid-stackWe've tried troubleshooting a bit but with no luck. We ran a memory scan to see if her memory was the issue and her memory came back fine. Same with an SFC scan and DISM scan, no corrupted files or issues were detected. We noti

:)

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

PC Keeps crashing

Hi Vijay,

Thank you for writing to Microsoft Community Forums.

I understand that your PC keeps crashing.

1. Do you get any error message or code when the computer restarts after the crash?
   
2. What’s the make and model of the computer?
   

I suggest you to follow the steps mentioned below and see if that helps.

Method 1: Disable Automatic Restart on System Failure

Press WIN + R to launch the Run utility.

Type in sysdm.cpl and then hit Enter to launch System Properties.


Click on the Advanced Tab
and under the section labeled as Startup and Recovery.

Click on the button that says Settings.

A new pop-up window will now open. Under the section called System failure, uncheck the option labeled as Automatically restart.

Now, click on OK then on Apply and then again on OK.

Reboot your computer now for the changes to take an effect.

Method 2:
Start your PC in safe mode in Windows 10

Boot the PC in safe mode and check if the PC shuts down. Refer the article to
Start your PC in safe mode in Windows 10
.

If the PC is not shutting down in safe mode then perform a clean boot from safe mode. Refer the article on
How to perform a clean boot in Windows.
If the PC is not shutting down then please refer the section How to determine what is causing the problem after you do a clean boot.

Note:
Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot.

Note: Please refer the section
Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.

You can also follow the suggestion from the article on how to
Improve PC performance in Windows 10

For issues where the
event ID 10016 logged in event viewer, you may follow the below suggestions and check if it helps.

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the
registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Please take a backup of the registry.
Follow the steps given in the link below:

How
to back up and restore the registry in Windows

• Open the
  Run dialog box by pressing the Windows key and the R key together
  
• Type
  Regedit and hit the Enter key.
  
• When the Registry Editor opens, navigate to the following location:
  

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole

• Delete the following keys from the right pane
  

DefaultAccessPermission

DefaultLaunchPermission

MachineAccessRestriction

MachineLaunchRestriction

• Restart your computer.
  

Deleting those four keys will cause DCOM to write default permissions for the system and should grant access to the apps requiring access to the DCOM Server.

For more information on event ID 10016 logged in event viewer, I suggest you refer to the article
DCOM event ID 10016 is logged in Windows

Hope it helps.

Regards,

Zaki

 

Windows 10 keeps crashing

Hi,

There are many possible reasons why the computer will keeps on crashing. One of which is missing or corrupted system files. For us to further isolate the issue, we suggest answering the following questions:

• What exactly are you accessing/doing when the computer crashes?
• Were you still able to login to the computer after it happens?
• Can you send us a screenshot of the error messages or mini dump that you've received?

In the meantime, if you're seeing a blue screen when the computer crashes, we suggest following the steps on this article:
Troubleshoot blue screen errors. Kindly choose the appropriate answer to the category
"When did you get the error?".

We'll wait for your response on this matter.