Windows 10: My Headphones aren’t working

I’m on a laptop.When I plug my headphones in the headphone jack, I can hear a small static coming from them, however if I try to, let’s say, watch a YouTube video or something similar, there will be no sound. The computer detects my device and I have checked in device manager to see if I need to update the driver but nothing worked. I can plug the device with a USB adapter and it works but I don’t know why it doesn’t even with the headphone jack. I have tried with another device to plug it in and the computer still detects it but sounds aren’t coming through. I also tried cleaning it with a cu

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Headphones not working.

Hi Haylee,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the headphones on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What are the troubleshooting steps you have tried to resolve the issue?
• How have you connected the headphones to your device?
• Were you able to see if the headphones detected on your computer?

As a work around, try the below and update us the status of this issue:

• I suggest you to connect the headphones to different device and check if the headphone is working fine. This will help us to detect if the issue is with headphone.
• If headphones are working fine on other devices, try to connect the headphones to different ports on the PC in the question and check if it is working fine. This will help us to know if the issue is with ports.

I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.

 

Razer Kraken V2 - Microsoft Teams (work or school) says "Your speakers aren´t working" & "Your microphone isn´t working"

Since I upgraded to Windows 11 my Razer Kraken V2 can´t be used for calls and meetings in Microsoft Teams (work or school).

While making a test-call there comes a pop-up saying: "Your speakers aren´t working" & "Your microphone isn´t working".

With the newest software installed from the Razer Website (Razer Synapse 3.7.131.11810 & Razer Synapse 2.21) it isn´t working.

When I tried to unistall Razer Synapse and reboot afterwards, it won´t change a thing - the only solution was to unistall razer synaps, uninstall the driver in the device-manager for the headphones and also for the microphone.

No Razer Synapse means no 7.1 sound, nor bass optimization.

I already asked the Razer support about that topic - they said when everything else (beside Microsoft Teams) the problem isn´t on their side?!

A Week ago, everything was working fine under Windows 10, thats the funny thing.

Any guesses what to do, so it will work again with the correct drivers?