Windows 10: My headphones connect as "other devices" instead of audio

So I just bought new headphones and when i connect them via bluetooth they get connected as other devices even tough it has the headphones icon and when i start connecting it says audio

:)

 

Headphones are not identified as the audio device when connected.

Hi Abdul,

Thank you for your interest in Windows 10!

I understand that your headphones are not identified as the audio device when connected. In order to troubleshoot the issue, I would suggest you to try the following methods and check if the issue persists.

Method 1:

Run the Playing audio troubleshooter.

a) Press the ‘Windows + W’ key on the keyboard.

b) Type Troubleshooter in the
Search box and then press Enter.

c) Select Troubleshooting. Click on
View All and select Playing audio.

d) Click Next and follow the on-screen instructions.

If the issue still persists, try the next method.

Method 2:

Set headphones as default audio device.

1. Right click on the volume icon and click on Playback Devices.

2. In the new windows click on the tab "Playback" and right click in the window and click onShow Disabled devices.

3. Now check if headphones are listed there and right click on it and choose enable.

4. Highlight that headphones and click on "Set as Default".

If the issue still exists, try the next method.

Method 3:

You may check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

• Go to Settings.
• Choose Accounts and then select Other User Accounts towards the left.
• Select Add an Account.
• Enter a user name and hit Next.
• Click on Finish.
• Sign out from the current Account and Log into the new account.
• Check if issue persists.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

 

No audio through connected Bluetooth device

I am having problems playing audio from my Windows PC through my Bose Bose AE2 Bluetooth headphones.

1) I have previously connected to these headphones without any issues. The audio was fine

2) at some point, the audio started experiencing distortions and disconnects

3) I can now no longer play any audio through the headphones from the PC

In the Bluetooth and other device settings menu, my headphones are connected. I have also tried un-pairing and re-pairing the device several times. The device manager recognizes the headphones in the bluetooth dropdown menut. In the Sound settings on Windows, my headphones are listed as a playback device, but are listed as disconnected and cannot be connected from that menu. Note: this is different from the bluetooth and other devices menu, which says that I AM connected.

My windows drivers are up to date, I have updated my headphones to the latest drivers as well. My headphones connect without issue to other devices (laptop and cell phone both). I feel as though I have taken all the basic troubleshooting steps and am not getting anywhere.

 

Headphone Connection

Hello,

Thank you for your interest in Windows 10!

I understand that the headphones are not working when you connect then through the jack on your Windows 10 operating system. I will certainly help you with the query. I would appreciate if you could help us with more information

• 
  Have you checked plugging the headphone to a different jack on the same computer?
  
• 
  Have you checked if any other sound device work fine when plugged to the problematic jack?
  

This issue might be occurring due to incompatible drivers or broken jack. There might be a possibility that the headphone is not compatible with windows 10 operating system. Hence I would suggest you to follow the below mentioned
steps and check if that helps.

Method 1:
Hardware and devices troubleshooter

The built-in hardware and devices troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues with hardware. I would suggest you to run this troubleshooter to check if there is any issue with
the display adapter. Refer top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Hardware and devices troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2: If the Hardware and Devices troubleshooter do not fix
the issue then I would suggest you to uninstall the drivers and reboot the computer to get the updated drivers installed for the headphone. Please follow below mentioned steps:

• Open Control Panel
• Click on Device Manager and select the audio input and output drivers
• Right click on driver that appears after plugging the headphone and click on uninstall
• After uninstalling, unplug the headphone and restart the computer
• Plugging the headphone again and the computer will detect the updates drivers automatically.
  

Now check if the headphones work on the computer or not.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.