Windows 10: My headphones stopped working all of a sudden

I have the Black ASTRO Gaming MixAmp Pro TR, and I've had it for a long time, I was using it fine, just minding my own business, when all of a sudden I think I clicked a button or something, and the sound went completely off. So I tried restarting... didn't work, I tried going into sounds, didn't work, I tried googling the issue... Didn't work... The microphone still works, and I can hear the slight echo of my microphone, but I can't hear sound at all, I also tried changing ports...Didn't work, Tried uninstalling it... Didn't work... Tried switching headphones, and they worked fine. I know it isnt a mic problem or cord promblem, because when I switch to the different mode on my mixamp (not important) I can hear sound then, but its bad quality because it isnt meant for the laptop. When I do that, it switches devices in sound settings, so I'm thinking it's a device problem, but I already tried uninstalling and going into all of the settings. So I am confused as all hell right now, can anyone help me? Side note, the green bar still lights up, so its some kind of communication issue between the laptop and the headphones maybe? But I can still hear my mic. Sooo

:)

 

Audio sound not working on speakers/or headphones. No sound


Yesterday my audio worked fine on both my speakers on my laptop (Dell Inspiron/N5110) and headphones. Then all of a sudden they stopped working. I have made sure that all the volumes are not muted. I did a troubleshoot on playing audio and it said low audio device volume detected, but when I increase the volume, nothing happens. Any one have any suggestions?

 

Headphone stops working randomly.

Hi,

As per the description, the issue might be caused due to damage in the port. I suggest you to connect another headphone and check if the same issue persists. This is to check if the issue is with the hardware.

I suggest you to run the Hardware and Devices troubleshooter by following the steps provided below:

• Type troubleshooting in the Search box and press Enter.
• Click on View All in the left navigation pane.
• Click on Hardware and Devices and follow the on-screen prompts for troubleshooting.

Keep us posted on the status for further assistance.

 

Headphones not working.

Hi Haylee,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the headphones on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What are the troubleshooting steps you have tried to resolve the issue?
• How have you connected the headphones to your device?
• Were you able to see if the headphones detected on your computer?

As a work around, try the below and update us the status of this issue:

• I suggest you to connect the headphones to different device and check if the headphone is working fine. This will help us to detect if the issue is with headphone.
• If headphones are working fine on other devices, try to connect the headphones to different ports on the PC in the question and check if it is working fine. This will help us to know if the issue is with ports.

I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.