Windows 10: My headphones will not act as an input and output device

Hi, I have a Astro Gaming A10 headset. My headset has a mic and I'm able to both speak and listen when i use it on Xbox. However when i plug it into my Windows 11 PC it will only detect as an input, allowing me only to speak, or as an output, allowing me only to hear. When i look at the sound settings it will only show the headphones as input or output and will not appear if i click on the opposite setting. These are the microphone specs Microphone: 0.24 in 6 mm uni-directional microphoneEar coupling: Over-EarConnection: 0.14 in 3.5 mm 5 Pole JackDrivers: 1.30 in 33 mm NeodynamicI made s

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HFP devices no longer show as audio input or audio output devices (Win11)

All of my HFP Bluetooth devices are no longer available as audio input or output devices. A2DP devices still show as audio output devices.

I've tried:

• unpairing and repairing BT devices (Sony MDR-ZX770BN and a custom ESP32-based device)
  
• removing all BT devices (including hidden devices) from Device Manager, including the RFCOMM and SDP services and Intel wireless driver, etc. and reinstalling
  
• removing the Audio devices (Realtek) and reinstalling
  
• sfc /scannow (no problems found)
  
• checked registry Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateay and ..\HandsFree and both show registry value Enabled=1 (not that I've seen any diagnostic ever suggest checking these keys)
  
• pairing my headphones to a Win10 laptop, which works fine, and audio input/output devices allow me to select HFP (also A2DP)
  checking the headphones under "Control Panel\Hardware and Sound\Devices and Printers", I can confirm under "Bluetooth Services" the headphones show Audio Sink, and Hands-free Telephony, so SDP has discovered the HFP profile correctly
  
• my ESP32 device also has SPP (serial port) which works fine, and the headphones can use A2DP just fine, so Windows can use the other BT profiles on these devices
  
• running troubleshooter for Audio Input and Audio Output devices - the troubleshooter finds nothing, and doesn't even list the HFP device as an audio device
  

HFP was working OK before Christmas. At some point since then all HFP devices no longer show as audio input/recording sources or output sources.

My laptop is a Lenovo Thinkpad L15 gen 3, roughly 1 year old. Windows and drivers are all up-to-date.

 

No input or output devices work on my laptop.

I have been having trouble with my laptop for months, But that was only input devices. The only input and output that work with my pc is the ones built in.

Ive tried basically every suggestion the internet has given me, Such as troubleshooting, Updating drivers, Disabling and enabling etc

Im starting to suspect that its issues with headphones i have to plug in, And that bluetooth might work. I dont have any bluetooth headphones though.

The devices are all enabled but when i check my sound outputs my headphones arent an option, only the speakers.

My computwr was working just fine about 6 months ago,

 

Bluetooth Headphones Connect but no headphones output Device

Hello, MazR

Welcome to Microsoft Community.

It looks like you're experiencing an issue where your Sony WH-1000XM4 headphones connect to your Asus Notebook via Bluetooth but the headphones do not appear as an output device in the sound settings. Since you mentioned that the headphones work fine on other devices and have worked on this laptop before, it seems the issue is with the laptop settings or drivers.



Here are a few steps you could try to resolve the issue:

1. First open Windows Settings - go to the Bluetooth devices tab - delete the pairing information for Sony WH-1000XM4 - then turn off your Windows Bluetooth functionality.
   
2. Check for other connected Bluetooth devices around you, such as mobile phones or other mobile devices with Bluetooth functionality. Go into these settings to turn off Bluetooth, which should allow your Bluetooth headset's communication channel to come out to Windows.
   
3. Based on previous experience, if a Bluetooth headset is connected to more than two devices, the communication channel will be occupied, but this depends on the communication channel reserved for the headset by the hardware manufacturer.
   
4. Go back to the Windows side, restart the device, and turn on the Bluetooth function. Follow the steps for headphone pairing in Sony's manual to start pairing. After successful pairing, check whether it can be selected as the output device normally.
   

Feel free to let me know the status.



Chandy |Microsoft Community Support Specialist