Windows 10: My headphones work when I have my troubleshooter open but when I close the troubleshooter...

Hello, so today I got a new set of headphones and they work on my cellphone when i connect them via bluetooth but not when I connect them via bluetooth to my laptop Windows 11 OS, the music was clipping. I opened my settings and noticed that the audio seemed to be going above the volume. Anyway I decided to troubleshoot and i changed a bunch of settings, such as turning all the enhancement settings off, all of them on, certain ones on and off, etc. However, I noticed when I had the troubleshooter open the audio would sound fine and as soon as I closed the troubleshooter the sound would go w

:)

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Troubleshoot Bluetooth Headphone Problem

Hi,

Thank you for posting your query in Microsoft Community.

Method 1: Microphone is not selected as default

In order to check if your microphone is set to the default value, you must check it from the “Recording” tab.

To access this option, follow these steps:

• Right click on the volume icon and select “Recording Devices“
• In the window that opens, select the device which has the status “Ready“
• Click on the “Set Default” from the bottom of the window
• If you’ve done this correctly you should see the green mark on the correct microphone and audio level reacting to sound

Method 2: Use the Audio Troubleshooter

If the first method did not fix your problem, then you should use the Windows audio troubleshooter, which might be of help in some cases.

To do this, go through the following steps:

• Open the Search charm (Shortcut: Windows key + W)
• Type “Troubleshooting” in the search box and select the utility from the results
• The Troubleshooting window will now open. From the left menu, select “View All“
• From the list that opens, select “Recording Audio” and a new window will open
• Follow the steps of the troubleshooter and apply the fixes that are given

Also refer: No sound in Windows

Fix sound or audio problems in Windows - Microsoft Support

Note: Steps in the above article Applies to Windows 10 as well.

Let us know if you have any further query on Windows, we are glad to assist you

Thank you.

 

Headphone Connection

Hello,

Thank you for your interest in Windows 10!

I understand that the headphones are not working when you connect then through the jack on your Windows 10 operating system. I will certainly help you with the query. I would appreciate if you could help us with more information

• 
  Have you checked plugging the headphone to a different jack on the same computer?
  
• 
  Have you checked if any other sound device work fine when plugged to the problematic jack?
  

This issue might be occurring due to incompatible drivers or broken jack. There might be a possibility that the headphone is not compatible with windows 10 operating system. Hence I would suggest you to follow the below mentioned
steps and check if that helps.

Method 1:
Hardware and devices troubleshooter

The built-in hardware and devices troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues with hardware. I would suggest you to run this troubleshooter to check if there is any issue with
the display adapter. Refer top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Hardware and devices troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2: If the Hardware and Devices troubleshooter do not fix
the issue then I would suggest you to uninstall the drivers and reboot the computer to get the updated drivers installed for the headphone. Please follow below mentioned steps:

• Open Control Panel
• Click on Device Manager and select the audio input and output drivers
• Right click on driver that appears after plugging the headphone and click on uninstall
• After uninstalling, unplug the headphone and restart the computer
• Plugging the headphone again and the computer will detect the updates drivers automatically.
  

Now check if the headphones work on the computer or not.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.