Windows 10: My headset works on one device but not the other?

Hello. I recently bought a headset it is the Logitech H390, and it works fine when I attatch it to my laptop, but on my PC it won’t give sound. I have restarted and re installed the drivers, my windows is up to date, I have turned off and on priority applications, and I’ve used the in softwhere troubleshooter. Thank you in advance for your help.

:)

 

Headset not working

Hello,



Thank you for writing to Microsoft Community Forums.



For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. What is the make and model of the headset?
   
2. What is the make and model of the PC?
   
3. Have you tried using the headset in a different audio port?
   
4. Have you tried using the headset on a different PC?
   

As you have mentioned you have tried some steps, may I know, what are the troubleshooting steps you have tried?



Also, if you are using a headset with built in Microphone, I suggest you to follow the steps mentioned below.

1. Right click on the Speaker icon on the bottom right hand corner of the screen.
   
2. Click on Sounds and under
   Recording Devices select the Microphone.
   
3. Click on Properties and select
   Listen tab.
   
4. Check the box Listen to this device.
   
5. Now select the Default Playback Device under
   Playback through this device menu.
   
6. Click on Apply and then OK.
   
7. Click on OK.
   

We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Headset not working

Hi Mathieu,

We need to know if the issue is with the computer or headset. To isolate the concern, provide us the following information:

• Are you using a laptop or a desktop?
• If you're using a laptop, does the built-in speaker works?
• Are you using a USB headset or does your headset has a 3.5mm jack?
• Do your headset works on other devices?
• Have you tried using other headsets on your computer?

In the meantime, follow the troubleshooting steps found on this link. The link provided different troubleshooting steps to help you resolve the issue.

Hope to hear from you soon.