Windows 10: My HP-15dy1078nr laptop from 2020 has started freezing, experienced blue screens, and...

Discus and support My HP-15dy1078nr laptop from 2020 has started freezing, experienced blue screens, and... in Windows 10 Software and Apps to solve the problem; My laptop is from 2020 and has been very good to me. However, recently, I experienced 3 or 4 blue screens while doing a task which included error... Discussion in 'Windows 10 Software and Apps' started by jacobmessman, Sep 29, 2023.

  1. My HP-15dy1078nr laptop from 2020 has started freezing, experienced blue screens, and...


    My laptop is from 2020 and has been very good to me. However, recently, I experienced 3 or 4 blue screens while doing a task which included error messages like “IRQL NOT LESS OR EQUAL.” I ran a memory diagnostic, but it froze at 16%; now a week and a half later, I’ve gotten no blue screens, but the computer has been slow and has a tendency to freeze and screen tear if I move the monitor or grab it. I’ve always thought it was a bit flimsy when I grabbed it from the corner, could that have something to do with it? I really cannot afford a new computer right now, so if anyone could help diagnose

    :)
     
    jacobmessman, Sep 29, 2023
    #1
  2. David042 Win User

    Very intermittent blue screen only when laptop starts

    Damn!!!! I had updated the HP BIOS but the very int3ermittant blue screen happened again. The screen says the it is collecting information, but I don't think it does. No minidump is created and the laptop immediately reboots. I looked at Windows event viewer and this is the only Error that was listed at the time of the blue screen. Don't know what this means but don't think this is the problem. "SCEP Certificate enrollment initialization for WORKGROUP\BELLA$ via https://INTC-KeyId-17a00575d05e58e38...lates/Aik/scep failed: GetCACaps Method: GET(78ms) Stage: GetCACaps The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)" Remember, I had run all hardware diagnostics more than once and never found a problem. Any suggestions of what to try next????????????????
     
    David042, Sep 29, 2023
    #2
  3. Computer Freezes Then Blue Screen

    Hello,

    A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Were there any recent changes made prior to this issue?
    • What is the make and model of your device?

    Meanwhile, we suggest performing the steps on this article
    on how to troubleshoot blue screen errors on Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Sep 29, 2023
    #3
  4. dalchina Win User

    My HP-15dy1078nr laptop from 2020 has started freezing, experienced blue screens, and...

    Hp laptop screen won’t display except occasionally

    - this suggests BIOS corruption or a hardware problem...
    Whilst you might try flashing the BIOS (updating it may be necessary to run Win 10- witness your problem above), you also say you have access to it.
    Do you hear any beeps or sounds?

    Try steps 1,2 here:
    Laptop freezes at HP logo without loading circle - HP Support Forum - 5997641

    Check the version of your BIOS vs that listed on HP's site for your laptop.

    I'm also wondering if this might be related to your CMOS battery inside your laptop. (This should be a normal circular battery).
    How to replace the CMOS battery
    - but that's just a thought.

    Worth asking on the HP forum.

    ================================
    Sorry that's not how to create a bootable disk. All that disk is is data storage- as you just copied the files to it.

    Please see:
    How to Create a Bootable DOS USB Drive
    for one way to do it using a free program.

    However, given the above, doing that isn't likely to help you I'm afraid.
     
    dalchina, Sep 29, 2023
    #4
Thema:

My HP-15dy1078nr laptop from 2020 has started freezing, experienced blue screens, and...

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