Windows 10: My HP 8025 Printer will not scan since I installed Windows 11

HelpMy HP 8025 Printer will not scan since I installed Windows 11. HP Tech tried but could not solve problem. Told me to call you because it is a software problem with computer.Printer works fine with other computer

:)

 

how do I scan from an HP deskjet printer to an email

Scanning a document from an HP DeskJet printer and sending it via email involves a few steps. Please note that the specific steps may vary slightly depending on the model of your HP DeskJet printer and the software installed on your computer. Here's a general guide:

1. Install HP Smart App: Ensure that you have the HP Smart app installed on your computer or mobile device. You can download it from the official HP website or your device's app store.
   
2. Connect Printer: Make sure your HP DeskJet printer is connected to the same network as your computer or mobile device.
   
3. Open HP Smart App: Launch the HP Smart app on your computer or mobile device.
   
4. Select Scan:
   
   • On the app's main screen, look for an option like "Scan" or "Scan Document."
     
   • Place the document you want to scan face down on the scanner bed.
     
5. Configure Scan Settings:
   
   • Adjust scan settings such as color, resolution, and file type as needed.
     
   • Choose the destination as "Email."
     
6. Scan the Document:
   
   • Initiate the scan process from the app.
     
   • After the scanning is complete, review the scanned document.
     
7. Email the Scanned Document:
   
   • Within the HP Smart app, there should be an option to send the scanned document via email.
     
   • Follow the prompts to compose an email, add recipients, and send the email with the attached scanned document.
     

If your HP DeskJet printer has a touch screen or control panel, you may also be able to initiate scans directly from there:

1. Place Document:
   
   • Place the document on the scanner bed.
     
2. Access Scan Function:
   
   • On the printer's control panel, navigate to the scan function. This may be labeled as "Scan," "Copy," or a similar term.
     
3. Configure Scan Settings:
   
   • Use the control panel to configure scan settings, including the scan destination as "Email."
     
4. Initiate Scan:
   
   • Start the scanning process using the control panel.
     
5. Check Email Settings:
   
   • Confirm that your printer is configured with your email settings, such as SMTP server details.
     
6. Email the Scanned Document:
   
   • After scanning, check for an option to send the scanned document via email directly from the printer's control panel.
     

Remember to consult your HP DeskJet printer's user manual for specific instructions tailored to your model. If you encounter any difficulties, refer to the HP support website or contact HP customer support for assistance.

 

HP All In One Printer/Scanner/FAX J6400 series - Can't scan w/Windows 10

I have done everything that you have suggested and Windows 10 still will not allow me to scan. All my HP drivers are current and the HP online help process indicates that my printer is fine and online. Any other suggestions?

 

Printer installation

Although the HP support forum is a good place to ask this question, I have some doubt whether you'll actually get a useful answer. As far as I can see, the main suggestion there is to completely uninstall and reinstall the HP printer software. That may
or may not work. I didn't notice any positive responses to such suggestions.

If you're willing to take a few more diagnostic steps, perhaps I can suggest something.

How do you want to connect the printer to your computer: USB or wi-fi?

At this point, is anything related to this printer installed? For example:

• Click Start, type Programs and Features into the Search box, and press Enter. If there are any HP-related programs listed here, what are they?
• Open Devices and Printers. If there are any HP devices shown here, please list them.
• Still in Devices and Printers, select (click once) any item in the "Printers and Faxes" section. Now click the link at the top for "Print Server Properties." Select the "Drivers" tab. If there are any HP-related items shown here, please list them.
• Select the "Ports" tab and scroll down past the LPT and COM ports until you get to FILE: . Please list any ports that appear after FILE:
• Make sure that your OfficeJet 6962 is powered on. Click Start, type Fax and Scan in the Search box, and Press Enter. Click the "Scan" button at the lower left. Click "Tools" in the menu bar and then click either "Scan routing" or "Scan settings." Was
  the scanner selected or not?