Windows 10: My Hp All-In-One Desktop Has a Dark screen and the keyboard and mouse are not working.

My Hp All-In-One Desktop12 generation Has a dark screen and the keyboard and mouse are not working. I know this because the keyboard and mouse usually light up, but when I turned it On, it was only the indicator light on the PC that came up, I've tried all the troubleshooting but still no response, the ram was changed but still no response, so I am suspecting the Ram wasn't compatible, is there anything else I can do?

:)

 

Mouse, keyboard, and touch screen suddenly not working

Hello,

I realize the inconvenience you are facing in accessing the mouse, keyboard, touchscreen on your device. Do not worry we will help you with this issue.

I would like to inform that this issue might have occurred due to outdated/ corrupted drivers on your device.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Have you made any hardware/ software changes to the operating system prior to this issue?
• Are you able to access the device using external mouse and keyboard (Confirm to us)?
• Are you able to boot the device to Safe mode with Networking?

If you are able to access the desktop using external mouse and keyboard, try the below troubleshooting steps and check if it helps.

Step 1: Update the keyboard drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right click on the Keyboard driver and click on
  Update driver software.

Step 2: Update the Touchpad drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on Update driver software.

Step 3: I suggest you to update the drivers for touch feature in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Touch screen driver and select Update Driver Software.

Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.

Thank you.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Keyboard and mouse unresponsive at lock screen

Hi Sean,

Thank you for using Windows 10.

I understand your concern and would suggest you to try to boot into Safe Mode with Networking. Here is the steps:

• Press and hold the shift key while clicking on
  Restart at the login Screen (Bottom right corner) > Troubleshoot>Advanced Options>Startup Settings>
  Restart >>Choose Enable Safe mode with networking.
  

If the mouse/keyboard works, then update the Mouse and keyboard driver. Here is the steps:

• 
  Press Windows+X key on your desktop and select
  Device Manager.
  
• 
  Locate the mouse drivers, expand, right click and click
  on Update.
  

If it doesn’t help, then I would suggest you to
uninstall and re-install the drivers in compatibility mode. Here is the steps:

• Go to your manufacturer’s website
  and download the Driver’s setup file for your computer.
• Press Windows Key + R on your desktop screen to go to run box.
• Type devmgmt.msc and hit Enter.
• Under Driver, expand, then right click and select
  Uninstall.
• If you are prompted to Confirm then Confirm.
• Go to the location where you had saved your downloaded setup files of the drivers and
  right click, then select Properties.
• Select Compatibility Tab.
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
• Let the driver to install and then check the functionality.

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.