Windows 10: My hp desktop is stuck on a grey screen

My hp desktop will show a loading hp screen and then it will go to grey. I try pushing F11 it keeps on saying it won’t work and I tried to reset it but it’s keeps on failing. I don’t know what to do

:)

 

windows update stuck at installation screen and cannot get to desktop

Hi Sue,

To understand the issue better, I would like to ask some questions:

• Is the computer stuck in the Installing updates screen?
• For how long is the computer stuck in the screen?
• When was the computer last updated?
• Is the screen showing any percentage of installation?

Sometimes the installation might take a long time to install if the update is of large size. So, I suggest you to wait for sometime and check if the system boots to the desktop. If it is taking a longer time, then perform a Power Drain by following the steps
provided below:

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

Screen stuck on hp screen

Was reinstalling windows 10 on my hp laptop as directed. The prompt says that it would take sometime. It has restarted several times but for the past 4 and one half hours it is stuck on the hp screen still hearing sounds, screen in grey mode but nothing
else. What should I do at this point?

Thanks

 

I have a HP Volume grey box on my desktop,

Went home and tried what you suggested still have HP Audio grey and blue box on desktop, can not delete move etc.

I could not find the 3 apps you suggested.

any other suggestions?

This is so frustrating I think I might just take to the shop today.

thank you