Windows 10: My HP laptop internal keyboard, fingerprint, touchpad nothing is working.

My HP laptop internal keyboard, fingerprint, touchpad nothing is working. External mouse, keyboard works. But when I open the BIOS, my laptop's touchpad, keyboard works, that means there is no hardware problem.I have updated WindowsI have reset the laptopI have installed new WindowsI have updated the BIOSI have updated the driverTried reinstalling the driver also doesn't work.Laptop: HP Pavilion x360 convertible 14-dy1xxxWindows 11 24H2 versionDrivers that include:Touchpad:ELAN Precision touchpad filter driverKeyboard:HID keyboard devicestandard PS/2 keyboardMouse:ELAN input deviceHID complian

:)

 

laptop keyboard and touchpad not working

Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. The computer doesn't appear to see any keystrokes.
Solutions tried:

1. rebooted
2. removed and replaced main battery
3. attached USB keyboard
4. hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
5. looked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer

Why I think this is a Windows issue:

1. the computer recognizes when I hit the Enter key on startup
2. the USB keyboard doesn’t work
3. the keyboard touchpad doesn’t work, but the attached USB mouse DOES work

 

HP Pavillion Laptop internal keyboard & touchpad not working

Hi Neither my laptop Pavillion Model 14-bf153sa keyboard or touchpad work at all. An external keyboard and mouse on usb work fine. Doing Windows keyboard troubleshoot say "Text Service not running. Is this the problem? How to solve?

 

HP Pavillion Laptop internal keyboard & touchpad not working

Hello Kevin, sorry about your problems. My name is Marco and I am independent advisor. So, I will do my best to help you.

Even if the drivers seem ok, please uninstall and reinstall them.

To do this, you must go to the device manager and locate the keyboard and touchpad drivers.

Right click on the name of the driver and do 'Uninstall drivers'. Do this for both.

Then restart the computer so that Windows will re-install them.

Check if it work... If not, go on the HP website, enter your model's name and search for the touchpad/keyboard driver. Download and install it.