Windows 10: my hp laptop is in a preparing to repair loop

my hp laptop is in a preparing to repair loop. then it offers SELECT ACCOUNT then below it says > " You need to sign in as an administrator to continue, but there aren't any administrator accounts on this PC" < Then at the bottom of the screen it says "Forgotten your password or cant see your account?" tells me to restart and repeat repeat repeat .... please can someone help me ... Regards Phil.

:)

 

HAL_INITIALIZATION_FAILED and Preparing Automatic Repair loop


Hello Les,

Have you checked other threads on these forums to see if there are any suggestions you can try.

Here's one to try: Windows 10 preparing automatic repair loop

 

Preparing Automatic Repair/Diagnosing Your PC Loop

Hi,

To resolve your concern with continuously looping your system, we suggest that you follow the Startup Repair steps below:

• Turn off your computer.
• Turn on your computer. As soon as you see the Windows logo with the spinning dots, press and hold down the power button until your computer turns off. Do this process
  twice.
• Turn on your computer for the third time, and let it load.
• It should give you the message: Preparing Automatic Repair.
• On the next screen that would appear, click on Advanced Options.
• Select Troubleshoot.
• Go to Advanced Options.
• Click on Startup Repair.
• Wait for the repair to finish.

We would appreciate it if you could get back to us and provide us your feedback.

 

Preparing Automatic Repair loop

1) I created a USB boot disk via the Media Create Tool.

2) Powered on with that drive and it was indeed selected as boot. It blinked during startup but again went into loop. Similar to "Preparing Automatic Repair" loop except no such words. The loop now consists of just the Dell splash screen and a half circle
of dots below. Repeats forever.

Have I missed something or done something incorrectly? Any other suggestions?

Thanks.