Windows 10: My HP laptop shut downs with message: error occurred collecting data will restart. This...

My HP laptop shut downs with message: "error occurred collecting data will restart." This occurs only when I am online. How do I Fix this problem?

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HP Laptop - Windows10 shut down and then reboots with USB message  

I searched "reliability" in PC Settings and found entries. Attached are 2 entries that I saved to a folder as a .jpg These occurred on 1-4-24 when I had the issues of the comp0uter being shut down improperly.



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Thanks Denis, but I am running Windows 10 Pro from my HP Laptop that I had previously (months ago) cloned from my other older HP Laptop. This HP Laptop is running no USB only the 1 TB NvME SSD hard drive after cloning. I also upped the RAM that came with it to 32GB from 8 GB that came installed. Been working very well. I've shut it down many times and started back up, as normal shut down, as well as a soft boot (reboot) sometimes after Windows updates. Normal reboot or shut down and reboot do not show that message I posed a pic of.

 

HP Laptop - Windows10 shut down and then reboots with USB message

I has happened twice on my HP Laptop (new model) running Windows 10 Pro 22H2 where it shut down on it's own and rebooted with a BLUE popup message about the USB. Last night we were watching news, streaming,, and I had the HP laptop plugged into a HDMI cable from the Smart TV. All of a sudden we get a sharp POP, the screen goes black with back and white squares randomly popping up all over the screen, and then it shuts down and rebooted. On reboot it loaded Windows 10 as normal, except that there was a blue pop up message that said: "Keep the USB drive plugged in. Only remove it after your PC has shut down completely. Otherwise your Windows To Go workspace might crash and you could loose data. Only thing plugged in is a USB device for the mouse, and that's it. NO other USB device. I've shut this laptop down at the kitchen table lots of times and don't get that message. This happened one other time when I had just plugged the laptop into the HDMI cable from the TV. Laptop shut down instantly on it's own, as in no warning, and then rebooted. I'll post a picture of what I am getting for a message. This laptop is a HP 15-dy2132wm model using 16GB ram and a 1TB NVMe hard drive. Drivers are up to date and Windows has been kept up to date. Firefox just updated when it rebooted plugged into HDMI port at the TV. Picture:

 

Won't shut down or restart -- error X0X

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.