Windows 10: my hp notes online video play

y i cant watch videos online they either go str8 to download or they wont play

:)

 

HP laptop restarts every time I play a video

Hello Mac,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What application are you using to play the video files?
• Are you getting any error messages when playing a video?
• Since you've mentioned that you've shot a video of the said issue, would you be able to send us a clip of the recording?

Hope to hear from you soon.

Regards.

 

Videos won't play- "This item is in a format we don't support. Oxc1010103"

Hi,

To assist you better, please answer the following questions:

• Which is the media player you are trying to play the video?
• What is the format of the video file you are trying to play?

I suggest you to run the video in the Windows media player
and check.

If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

• Go to Start menu, and type Windows updates and press Enter.
• Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

Hope you could play the video.

Get back to us for further queries, we will be glad to help you.

 

playing video files on windows media player for windows 10

HP Spectre x360 convertible PC 13, 13-4101dx, i7-5500u icore preocessor, windows 10, trying to play mpeg video I took with my video camera. I tried step 1 that you suggested and the result is that the driver is up to date. thank you for you interest in
my question.