Windows 10: My HP OfficeJet 4655 stopped connecting

I tried to print specific pages from a pdf and nothing happened. Help!!

:)

 

Windows 10 & HP OfficeJet 4655 All-In-One Printer/Scanner (won't scan to computer)

Windows 10 & HP OfficeJet 4655 All-In-One Printer/Scanner (won't scan to computer)

I am having a terrible time with my dad's Toshiba computer since I loaded Windows 10. I cannot get the his HP OfficeJet 4655 All-In-One Printer to scan to the computer.

It was scanning perfectly before the Windows 10 upgrade.

The errors the printer keeps giving me are:

1. Connection to the computer has been lost.

2. The scan application on the computer is currently in use.

3. An OCR application is not installed on the computer.

4. Check computer for more information.

I know for a fact that the scan application on the computer is NOT currently in use.

I know that the connection to the computer has NOT been lost, because we can still print from the computer and we can print wireless. So all connections are good, wired and wireless.

I have run diagnostics on the computer seeing if we needed updated drivers, the computer says all drivers are up to date.

PLEASE HELP!!!! Any ideas and or help would be greatly appreciated!!!

Thank you,

Lisa

 

HP Officejet Pro K550

Dear Erdeslawe,

I finally got a reply from the HP forum confirming that the printer is compatible with Windows 10 but the problem resolved itself when I installed the latest Windows 10 update. I have several available printers on my system and a new one is available to
select HP Officejet Pro K550 (Copy1). If I select this, everything prints perfectly. Selecting the original HP Officejet Pro K550 nothing happens. The solution suggested by HP is reproduced below if anyone has a similar problem but I have not had to use this.

Thanks again for your help

Welcome to the HP Support Forums!

I see that you're experiencing issues when printing from your Windows 10 computer to your HP Officejet Pro K550 Colour Printer. I would like to assist you today with resolving this issue. Thank you for including the troubleshooting steps that you have
attempted prior to reaching out for support. Your HP Officejet is compatible with Windows 10. However, there is no downloadable HP Full Feature Software and Driver, or Basic Driver available. Rather, you're relying
solely on aWindows Update driver to use the print function of your product. There may be a conflict with the Windows Update driver on the Windows 10 system that is causing your Officejet to 'lock up' as your Windows XP system still prints
fine to your machine. To resolve this issue, I'm curious if an alternate print driver would function properly for you. To test this theory, please follow the steps below on the Windows 10 computer.





Step 1: Add Alternate Driver:



Make sure the USB Cable is connected to your Windows 10 computer from your printer.

• Click on Start
• Open Devices and Printers
• Locate your Officejet in the Devices and Printers window
• Right click on the HP Officejet
• Left click on Printer Properties
• Select the Advanced tab
• Select New Driver
• When the New Driver window opens just hit 'Next' until you see a list of Manufacturersand Printers.
• Click HP as the Manufacturer
• Select Deskjet 9800 as the Printer on the right
• After selecting Deskjet 9800 hit 'Next' to complete the New Driver wizard
• Under Printer Properties click Apply, but don't hit OK
• Click the General tab
• Rename your printer back to Officejet K550
• Click OK
• Lastly, right click on your Officejet one more time
• Select Printing Preferences
• Click on the Paper/Quality tab
• Select the Print Quality dropdown and change this to 'Fast Normal'
• Select Apply and OK
• Close Devices and Printers

 

HP Officejet Pro 8500 909g will not scan

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you have an issues with functionality of the scanner on Windows 10, do let us know the following to assist you better:

• What exactly do you mean by : The MS scan software seems to only scan from glass ?
• Were you able to see any error code/ error notification while scanning the content?
• What are the troubleshooting steps you have performed from the HP support?

I suggest you to try the below and check if it helps.

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Follow the steps to run the troubleshooter:

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click on View all
  and select Hardware and Devices.
• Click on Advanced and then click on
  Run as Administrator.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.
  

Step 2: I suggest you to manually install the drivers for your device and check if it help.

Refer:
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g - Software and Drivers

Hope it helps. Reply to the post with au updated status of this issue for further assistance.