Windows 10: My integrated webcam of my Dell lattitude 3380 is black and white.

My integrated webcam of my Dell lattitude 3380 is black and white. When I got my computer it was fine, I have taken some pictures with it and they were in colour. However, when I tried to use my integrated webcam today, it was black and white in the camera app and Skype. Could anyone help me with this problem?

:)

 

My webcam started displaying a black and white picture on Windows 10

Hi Luke,

There are various reasons why your webcam displays black and white images. One of the possible causes is an outdated driver. For us to better isolate the issue, kindly answer the following questions:

• What troubleshooting steps have you taken to get this resolved?
• Did you encounter the same issue when you tried to connect it to another computer?

Meanwhile, we recommend that you follow the steps provided in this article: Camera app and webcams help. This will provide you
solutions on some issues with your webcam by stopping all app's processes and installing driver updates.

Update us with the outcome and if you need further assistance.

Regards.

 

missing webcam drivers dell laptop

I do not have any webcam drivers listed for my laptop, Dell Support does not have any listed on their support page to download. Dell says

Windows 10 will download them on it's own. Please help me do this, every help page on Microsoft says to go to the manufacturers webpage to download the specific driver... please see below text from dell's website.

• 
  "Drivers for Integrated Webcams are pre-installed with Microsoft Windows and require no specific driver to be installed."
  

 

Integrated webcam listed as hidden device in Device Manager

I have a Dell Inspiron 15 5000 Series laptop running Windows 10. A few days ago, the built-in webcam stopped working completely. Programs like Skype, OBS, and TestWebCam all fail to detect it.





At first, the camera appeared to be missing from Device Manager. However, after selecting View → Show hidden devices, I found my Integrated Webcam listed under Imaging Devices.





I have tried all the steps from Dell's official troubleshooting guide:

• Updating drivers for Integrated Webcam in Device Manager gave the message "The best drivers for your device are already installed."
  
• Uninstalling drivers for Integrated Webcam makes it disappear from Device Manager after rebooting.
  
• Updating to the latest BIOS A12 had no effect.
  
• Updating to the latest Chipset 16.400.3601 seemed to have no effect, but bizarrely my AMD settings report version 16.40.3601-161206a-313192C-Dell.
  
• Dell's PC Diagnostics 40 minute scan didn't find any webcam related issues.
  
• Access to the camera is enabled in Windows 10's privacy settings.