Windows 10: My internet disconnects when transferring files between my laptop and my external hard...

My internet disconnects when transferring files between my laptop and my external hard drive. Any ideas?

:)

 

Cannot transfer files from the laptop to the drives

Original Title: Windows10 & External Hard Drive

Hi,

I've connected my two LaCie external hard drives (rugged and D2 Quadra) to a Windows 10 laptop but they both are not working. They are ExFat and I've tried to reformat them. Windows 10 can see the drives, I can copy and paste files from
the drives to the laptop. But I cannot transfer files from the laptop to the drives. All the drivers are updated. It looks like my dives are not fully compatible with Windows10? Any suggestions please? Can I have a list of external hard drives compatible with
Windows 10 please?

 

External hard drive disconnecting

Hi,

I realize the inconvenience caused to you regarding the external hard drive as it is disconnecting. I will certainly assist you.

Please answer the below questions to assist you better.

• What is the make and model of the external hard drive?
• Are you getting any error messages in the device manager?

Follow the below methods and check if it helps.

Connect the external hard drive and perform the following methods.

Method 1: Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Method 2: Check if you can see the device in Device Manager

• Press Windows key + X.
• Click on Device manager.
• Click on View Tab, Select Show hidden devices.
• Click on Scan for Hardware changes.
• Check if the devices show up in Device Manager in the device list.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.