Windows 10: My internet keeps kicking me off randomly and then the driver will have a problem with itself

Whenever I load up my computer my computer connects to the internet then within around 5 minutes it will have a problem with the intel driver which I then will uninstall and reinstall and it then starts up again allowing me to connect to the internet. It will then later repeatedly kick disconnect me from the internet while using it. I have updated all of the drivers for my computer that involve intel and have even tried to do the run program to try and refresh the connection.

:)

 

Keep getting kicked off internet several times a day

Hi Mary,



Thank you for posting your query in Microsoft Community Forums. We appreciate your interest on Windows 10.

I understand the inconvenience that you are facing. We are glad to help you.



Try the below methods and check if it helps with your issue.

Method 1:Internet Troubleshoot

Windows has a built-in troubleshooter to check and fix issues with Internet connection. I would suggest you to run this troubleshooter to check if the issue is with your internet.

Refer these steps:

• Press Windows key +X, select Control panel

• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  

Run the Internet Connection troubleshooter

Method 2: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer
website.

• Press “Windows + X” and select Device manger.

• 
  Select Network Adapter and expand the driver icon.
  
• 
  Right click on the driver icon and click on Update.
  
• 
  Follow the onscreen instructions to update the driver.
  
  
  

Hope this information helps. Do contact us for further queries. We will be happy to assist.



Regards,

Jenith

 

Internet Randomly Disconnects: Ethernet Network Adapter Keeps Disconnecting

My internet keeps randomly disconnecting throughout the day. Its a Dell (Windows 10Pro 22H2 - Dell Precision 5770) with Network Adapter: Realtek USB Gbe Family Controller Ethernet. I tried these steps below, no resolution yet:

One thing I noticed, everytime the internet randomly disconnects, I go to Device Manager, and notice the Realtek Network Adapter has totally disappeared from the list (with no option to reenable, even after finding it in Hidden devices).

I have to go through these two steps in this order to bring back internet.

1. Restart Computer
   
2. and then Restart Modem Router. ( I do restart modem by unplugging/plugging back in).
   

If the ethernet disconnects, Restarting the Modem won't work. Neither will Restarting Computer work. It has two be those two steps above in that specific order. I'm curious if having this resolution path, to understand why ethernet adapter disappears. If you can help target or specify why its occurring?

Already attempted this: and the problem still continues

1. Updated Dell Drivers
   
2. Windows Update
   
3. Network Adapter Troubleshooter
   
   
   
4. (a) Network Reset and (b) tried manually uninstalling/reinstalling network drivers separately
   
   
   
5. Tried manually downloading the software drivers at Realtek website Downloads - REALTEK
   
6. Replace cable just in case, but the other computer in home does not have internet randomly disconnect
   
7. Tried:
   

1. Disable these three in Device Manager: (a) Energy Efficient Internet (b) Green Ethernet (c) Wake on Magic Packet
   

I use the modem with another computer, and no issues whatsoever, until I got a new computer.

Note: this is different from previous question, since its looking at a problem/diagnosis path, rather power management settings.

 

Internet problem

Hi Yosef,



Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

We understand how you feel about the situation. We're sorry for the trouble.



Method 1: Internet Connection Troubleshoot

Windows has a built-in troubleshooter to check and fix issues with Internet connection. I would suggest you to run this troubleshooter to check if the issue is with your internet.

Refer these steps:

• Press Windows key +X, select Control panel

• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• 
  Run the Internet Connection troubleshooter
  

Method 2: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer
website.

• Press “Windows + X” and select Device manger.

• 
  Select Network Adapter and expand the driver icon.
  
• 
  Right click on the driver icon and click on Update.
  
• 
  Follow the onscreen instructions to update the driver.
  
  
  

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.



Thanks and regards,

Jenith