Windows 10: My Jabra Enhance Pro hearing aids will be discovered but will not connect to Bluetooth in...

My Jabra Enhance Pro hearing aids will be discovered by Bluetooth but will not connect in Windows 11. I reset to factory settings, I ran the troubleshooter. I checked drivers in hearing aids and Bluetooth adapter and Microsoft says correct drivers. Hearing aids are discoverable. I disconnected. Added them again. checked that Bluetooth Support Service is running. Hearing aids will pair with Android Galaxy S23. Android Galaxy S23 will pair with windows 11 Bluetooth.In Device Manager right click on hearing aids and Microsoft says working properly. I do not know where to go from here.

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How to connect Bluetooth Hearing Aids on Windows 10 computer?

Hi,



Thank you for writing to Microsoft Community Forums.



What is the make and model of the Bluetooth hearing aid?



Yes, you can use your Bluetooth hearing aids as an Output device, if the device is compatible with Windows 10. I will suggest you with the steps to set Bluetooth hearing aid as the default playback device.



Before setting your hearing aid as the default device, it is required to configure the Bluetooth device. Please refer this article
Connect a Bluetooth device
to connect a Bluetooth device and go ahead with the below suggested steps.



1. Click on Start, type in Control Panel.

2. In Control panel, click on Hardware and Sound.

3. Under Sound, click Manage audio devices.

4. In the Sound box, click the Playback tab, select the Bluetooth Hearing aid, click
Set Default, and then click OK.



You can also refer the article from HP regarding
how to connect a Bluetooth Device on Windows computer.



Hope it helps.





Muralidhar

Microsoft Community Moderator

 

hearing aid bluetooth connection

Thanks for the info. I had moved in that direction already but my hearing aids were not listed. My hearing aids are listed as a Bluetooth device on my computer but they do not appear on the sound card window for some reason. Is there a way I can get the
sound card to locate them?

 

Advice on how to connect Win 10 Desktop to Bluetooth Hearing Aids

I think there is some confusion here. Bluetooth is not enough. Years ago Apple developed certain Bluetooth technology for their iOS platform to link with hearing aids. Hearing aids that work with this have Made for iPhone in their specifications. My hearing aids have this designation. Google has been slow at adapting to this but in 2019 as of Android 10 it now supports hearing aids. It appears that hearing aids manufacturers have been slow to develop hearing aids that are Made For All Phone devices so if you want that capability you are going to have to do some research before you buy new hearing aids.

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