Windows 10: My keyboard for my surface laptop is not working

My surface laptop, the keyboard stopped working

:)

 

Surface Laptop 2 keyboard not working after windows installation

I just purchased a Surface Laptop 2 (black I7 16GB Australia Model) spent an arm and a leg on it just to find it doesn’t even come pre-I staled with Windows 10 Pro (come on Microsoft, if you want to be like apple on your hardware
prices at least supply the entire goods) so I downloaded a copy of Windows 10 Pro, created a bootable flash disk, installed Pro 64x on the surface, wiped the drives clean of course, everything is perfect EXCEPT the keyboard on the laptop no longer works...

My troubleshooting steps.

1. Bought another surface pro Laptop exactly the same fresh out of the box did a backup of the drivers and then attempted to restore them back onto the other unit. No luck keyboard still won’t work.
2. Attempted uninstalling the keyboard devices from device manager and then updating the drivers automatically, still no luck
3. Completed all windows updates.
4. Download the surface diagnostics tool, no luck it just crashes every time I start it.
5. Boot in safe mode and attempt to run the surface diagnostics tool again, same ball... still crashes.
6. Tried re-installing windows multiple times, still the exact same issue.
7. Purchased one of those driver update softwares, no luck just killed the machine had to reinstall windows again.

What’s the problem? Literally EVERYTHING works, just not the built in keyboard.

Keyboard works fine when booting Int EUFI

Plugging an external keyboard in works fine.

What’s next?

 

Microsoft Mouse and Keyboard Center does not recognize Microsoft Surface Laptop keyboard

Problem:

1. I have a brand new Microsoft Surface Laptop, with Windows 10 Pro, which naturally comes with a brand new Microsoft keyboard hardwired to the laptop.
   
2. I installed the
   Microsoft Mouse and Keyboard Center to reassign some of the keyboard keys.
3. However, Microsoft's keyboard program does not detect Microsoft's own keyboard!

Failed solutions:

1. All the help pages say "update your drivers" or "unplug the USB device and plug it back in." However, this is a laptop keyboard, which is hardwired, not a USB keyboard. It is working fine, so there's no reason why the program should not detect it.
2. Yes, EVERYTHING is up to date, including ALL Windows Updates and ALL keyboard drivers.
3. Yes, I tried the troubleshooter.
4. Yes, I checked
   the list of "supported devices" that Microsoft lists here. But they are all mice, none of them are keyboards.
5. Screenshots of my steps are below -- Microsoft moderators, please don't dismiss me by saying "run the troubleshooter" or "update your drivers" or "turn it off and on again."

Questions:

1. Has anyone actually SEEN the Mouse and Keyboard Center recognize a Windows laptop keyboard? Not a USB external keyboard, the actual physical laptop keyboard?
2. Does the Mouse and Keyboard Center actually work with laptops? There's no documentation suggesting it shouldn't, especially with Microsoft's own hardware (like the Surface Laptop).
3. Where is there a list of what keyboards work with the "Mouse and *Keyboard* Center"?

Screenshots:

1. "No supported device detected"
   
   
   
   
   
2. "The best drivers are already installed"
   
   
   
   
   
   
   
   
   
3. "Keyboard troubleshooting has completed, no changes or updates were necessary"
   
   
   
   
   

 

my Surface keyboard does not work

Hello:

It is a pleasure to help you as an independent director.

First of all be sure to follow the steps suggested in this link:

https://support.microsoft.com/en-za/help/402347...

Regards.