Windows 10: My keyboard has a few issues and i reached out for support and the company sent a google...

My keyboard is a Wooting 60he keyboard, i downloaded the google docs since the email is from the official company but when i tried to use it, windows stopped me saying "Windows protected your PC" I also ran the file in a website called VirusTotal and it was apparently flagged by 1 out of 71, I'm not sure how to move forward here so i thought i'd ask one of you lot :Also one odd thing i noticed was, in the google docs snippet i provided, it said it was created today, sort of weird it was created today, just for me.Any help will be big. Thank youhttps://drive.google.com/drive/folders/1eSOEknrDs

:)

 

support company

rather than paying a third party for support, you should first contact the company responsible for the software you are experiencing problems with, there is often some level of free support available,

support here is free, experts will attempt to talk you through resolving your issue rather than gain access to your computer.

if the answer suggested is not clear or easy, you only need to ask for clarification or step by step instructions.

 

google services

Hello,

The best that we could suggest that you can try is to check if you are using a proxy to connect to the internet. If so, try to disable the proxy connection and check if it helps. Here are the steps:

• Click the "Gear" icon at the top right corner in Internet Explorer.
• Click the "Tools" button, and then click "Internet Options".
• Click the "Connections" tab, and then click "LAN settings".
• Uncheck the "Use a proxy server for your LAN" box.
• Click "OK".

If the issue persist, please do reach out to Google support for more troubleshooting steps, and also so they can check and assess your account .

Let us know if you need further assistance.

 

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