Windows 10: My keyboard is acting like the shift key is stuck> I have checked,cannot type the numbers...

MY KEYBOARD IS ACTING LIKE THE SHIFT KEY IS STUCK> I HAVE USED AN EXTERNAL KEYBOARD AND THE PROBLEM STILL HAS REMAINED>THIS IS PRETTY ANNOYING> I HAVE ALSO TRIED PRESSING SHIFT AT THE SAME TIME OR USING THE ONLINE KEYBOARD AND NON OF THEM SEEMS TO WORK>

:)

 

Both shift keys

Hello.
I have problem with Lenovo Idea Pad 100 laptop (OS: WIN10). After replacing HDD into SSD I faced a strange problem. Both Shifts of the keyboard doesn‘t work .
I have tried to:

• Check if sticky keys are off. They are off.
• Connect external keyboard via USB port. Shift keys on external keyboard works good.
• Check the keyboard on online tester which indicates pressed buttons. It can‘t indicate press of the shift
• Change several different input languages. The problem is on all of them.
• Reinstall keyboard driver
• Check if connection is OK. It is OK.
• Tried to run computer without screws (I have read in one forum that screws could touch the keyboard from the bottom and it wouldn‘t operate normal)

I believe that keyboard is not damaged because connector damage could cause just exact part of keyboard failure, while it is impossible to do physical damage for both shifts. Any solutions?

 

number two stuck on keyboard

Hi,

Thank you for writing to Microsoft Community Forums.



This issue might be happening because of the faulty device.

1. Since when are you facing this issue?
   
2. Have you recently made any changes on the device?
   
3. What is the make and model number of the device?
   
4. Is this issue happening on Laptop or desktop keyboard?
   
5. Which Operating system is installed on your device?
   
   
   

Step 1: If the issue is causing with the faulty driver, run the Hardware Troubleshooter

1. Click on Start.
   
2. Search for Troubleshoot and click on it.
   
3. Click on Keyboard and Run the troubleshooter.
   

You may also refer the article to
fix issues related to keyboard in Windows.



Step 2: You can also try with “Onscreen keyboard” to check the working of numeric key.

1. Open run command (Windows and R key), type in
   OSK.
   
2. Use the numeric 2 and check the status.
   

If the issue is only with the specific numeric key (Number 2), I suggest you to check with the manufacturer for the further assistance.



Hope it helps.



Muralidhar

Microsoft Community Moderator

 

shift key acting like it's stuck, ctrl and num keys don't work

Hi janieneh,

There's a possibility that the keyboard issue that you're experiencing may be due to having an outdated driver or could be a software conflict. However, there's also a chance that sticky keys may have been enabled on your laptop. Before we try to troubleshoot
the software side, please try the following workarounds and see if one on the list addresses the problem:

• Turning off Sticky Keys.
  • If this feature is turned on, then have it turned off. Just navigate to
    Settings > Ease of access > Keyboard > Sticky Keys, then toggle it
    Off.
• Holding down both Shift keys.
  • Press and hold down both Shift keys at the same time for 4 to 5 seconds.
• Perform full shutdown
  • To perform a full shutdown, click the Windows key > Power Icon > Shutdown. Once computer is off, press the power button to boot it up.

Please let me know if the issue persists after performing the steps above by replying to this thread. This way, I'll get notified and respond back to you as soon as I can.

Regards.