Windows 10: My laptop accesses my LAN wirelessly but File Explorer cannot find my WD My Cloud or my...

Hi all,


Can anyone help me?


My laptop accesses my LAN wirelessly but Windows File Explorer cannot find my WD My Cloud or my Terramaster NAS devices when I try to map any folder on them. My main PC wired is working fine.


Thanks,


Lee.

:)

 

WD my cloud - connectivity issues after win10 update

Hi,

I have connectivity issues with my WD my cloud mirror 4TB after a regular windows 10 update - I previously had win10 installed in this computer and there were no problems. I have read many threads in the forum
but I have not been able to see this exact issue.

Summary of the issue:

• 
  When I try to access WD my cloud through windows explorer it shows that credentials entered are wrong
  
• 
  When I try to access WD my cloud through my web browser using the static IP address asigned to the devided, it displays a message saying that website cannot be accessed
  
• 
  When I try to access WD my cloud through the official app, it shows a message stating that device could not be found
  
• 
  This problem only happens in my main computer. I can still access WD my cloud from other laptops either using win explorer, web browser or the app.
  

Things I have tried and have not worked so far:

• 
  Change my WDmycloud user and credentials (using another laptop)
  
• 
  Delete network connection (Net Use * /delete)
  
• 
  Delete WD credentials using windows credentials manager and rebooting
  
• 
  Use RegEdit (1. Create a Dword called 'AllowInsecureGuestAuth' in HKLM\SYSTEM\CurrentControlSet\Services\LanmanWorks, 2. Set the new value to 1, 3. Then close Regedit and Reboot.)
  

Any suggestions are very welcommed


Many thanks,

 

WD my cloud - connectivity issues after win10 update

Hello Andres,

We would like to check if you're still encountering the issue.

Keep us posted.

 

WD my cloud missing files issue


I have a WD my cloud network drive 3tb. I store my music and movies and backup files on it. I just today got a new hp laptop with windows 10. When I use the WD my cloud software to view my files they all show up just fine about 600 albums. When I use the Microsoft software by going to the network drive my cloud in Microsoft file explorer only the first 200 files show up.

I really dislike the wd software and would like to just use the built in windows software if this is a fixable issue. Up till today I have been using windows 7 home and I have never had this issue with that OS.