Windows 10: My laptop becomes no responding while sleeping, and problem report shows a hardware error

I have experienced the problem a few times. I fold my laptop and it goes to sleep, and after a few hours I open it and find it not responding, all lights and screen off, only with fans spining. I have to hold power button and force turning off, then during the system booting, a blue screen pops up and I need to click restart my PC and reboot again, before I finally get in.Event log only shows kernel power, shutting down unexpectedly, nothing like bugcheck.Problem Report shows a hardware error, with following descriptions:A problem with your hardware caused Windows

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Problem with Sleep Mode - Fresh Install

Do you guys remember this one? I've got this laptop back in my hands.

The problem persists: The laptop goes into sleep mode, from the Power menu, but freezes at a black screen and doesn't fully complete the process. It remains frozen there until I do a hard shutdown.
This problem started after a Clean Install of Windows 10 Home v2004.


I reviewed all the past posts and tried all the suggestions again:

• rundll.exe powrprof.dll,SetSuspendState 0,1,0 does the same thing as the Power Menu: tries to go to sleep, freezes.
• Powercfg /a results in S3 only. Hibernation is OFF. Fast Startup is OFF.
• Running the most recent correct driver from Nvidia for 610M graphics: v391.35, Standard driver
• I ran powercfg /systemsleepdiagnostics again. I will attach html file here. The results report that the system has successfully gone into sleep on every attempt. There is no errors reported in the report.

More things I've done:"

While the laptop was away, I had her try disabling the on-processor Intel graphics display adapter in Device Manager. This did not change anything. But she never re-enabled the device. When I got the laptop I noticed two things:

• There was no Sleep option in the Power Menu
• Nvidia Control Panel would not open, with the error message: "Nvidia display settings are not available. You are not currently using a display attached to an Nvidia GPU"

I re-enabled the Intel display adapter and restarted.

• Sleep was back on the Power Menu
• The nVidia Control Panel worked again
• Yes, you read that right.
• Does not change the problem

Next, I disabled the Nvidia display adapter and restarted. I am now on Intel Graphics. Display Properties brings up the Intel Control Panel.

• Does not change the problem

So now I am looking for more solutions.
I seems to me that Windows is going into Sleep Mode as it normally does. But something is going wrong after the "handoff". I just don't see any obvious problems in Windows.
I going to do a thorough check in the BIOS setting now....

 

Network Reporting/Listing Problem

I have three PCs in a Workgroup network. All are connected to the router via Ethernet. All are running Windows 10 Pro 64bit with the latest updates. All connect to the Internet with no problems. Each one connects to the other two for file sharing.

I'm not having a network connection problem but I am having what I would call a reporting or listing problem. Specifically, in File Explorer, PC#3 does not show up under Network. PC#1 and PC#2 show up in File Explorer on all three PCs but PC#3 does not show up on any of the PCs. Again, all three PCs ARE connecting with each other but PC#3 is just not showing up on the network list.

If I manually type \\PC3\ in the Windows Explorer address bar, it instantly shows up under Network. If I close Windows Explorer and open it again later I have to manually type \\PC3\ again to get it to show.

So, it's not a connection problem. PC#3 is connected to the other two. It's just not automatically showing up under Network in Windows Explorer.

I don't think it's a hardware or driver problem because there's no connection problem. There's just a reporting/listing problem.

Any clues or suggestions appreciated!

Peter

 

Hibernating laptop changes to sleep behaviour after Windows 10 May 2019 update

Hi Aditya,

Thank you for your reply. I have tried the two steps (turning of Hybrid sleep and Fast startup) you suggested but to no avail. Okay, for your two questions:

1. My laptop is a HP Pavilion 14-bf101tx, and currently running Windows 10 1903 (upgrading from 1809).
2. Nope. No error messages. I suppose the boot process was successful, however, my battery was reduced. That's why I suggest the post title as "Hibernating changes to sleep behaviour" because the battery level reduction looks like sleep behaviour.

Please inform me of any diagnostics information you might need. Thank you for your kind assistance.