Windows 10: My laptop can't access anything because doesn't have anyone adminstrator account in my...

URGENT!!! Someone help me pls! I can't access anything right now on my laptop, when I try to change my account to administrator, it is not allowed me to access it, now my laptop doesn't have anyone adminstrator account so i try the ways that internet list , but they said to enter the safe mode, I need the Bitlocker Recovery Key, I don't know what is it and I doesn't have it, now my laptop can't access anything even download an app for assignment is not allowed please help me as quick , thank you.

:)

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

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I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks for your answer, ken!

I deleted all my data. I had have it backed up.

I did a clean installation using the windows media creation tool (usb option).

No, I didn`t. I thought a clean installation would solve the problem.

After posting my previous message, I did it.





After chkdsk, I close cmd and tried to boot and the laptop just turned it off. This morning I`ve restarted it and automatically windows did a repair. Windows has booted and it seems that the repair tool has removed chrome and acrobat pdf reader (the only two programs I had installed after reinstalling windows).

Now Windows is installing updates and restarting my lapop, I`m kind of frightened. I don`t want it to happen again. Anyhow, I want to know what has brought the issue

I`ve been looking for information about the error code at the end of the picture and I didn`t get anywhere.

 

internet explorer doesn´t load any page

I tryed all 3 methods but got no success.

The funny thing is that IE is working fine on a new created test account (like method 3 suggests) but after this I switch back to my account and confirm IE is useless.

In sum IE not working on my account which is the admin one, but it is working on other accounts I create.

Doesn´t make sense to me...