Windows 10: My laptop Dell Inspiron 5577 isn't charging past 54%

I believe this started 1 or 2 days ago when the battery reached around 7%, I immediately began charging it up.This is already a replacement battery and it has less than 2 years of use time.I have all drivers and Windows updates installed and the battery is working properly according to Dell support software.Everything should be fine except the battery is stuck at 54% when charging, it doesn't charge more than that.I have read this BIOS fix from Dell here https://www.dell.com/support/kbdoc/en-us/000144108/laptop-battery-does-not-charge-beyond-55-on-certain-dell-pcs but that doesn't ap

:)

 

My laptop Dell Inspiron 5577 isn't charging past 54%

I believe this started 1 or 2 days ago when the battery reached around 7%, I immediately began charging it up.

This is already a replacement battery and it has less than 2 years of use time.

I have all drivers and Windows updates installed and the battery is working properly according to Dell support software.

Everything should be fine except the battery is stuck at 54% when charging, it doesn't charge more than that.

I have read this BIOS fix from Dell here https://www.dell.com/support/kbdoc/...does-not-charge-beyond-55-on-certain-dell-pcs but that doesn't apply to my laptop model and my BIOS setup looked different from the ones in that images.

What could I do to fix this issue? It seems like a software issue and not hardware because the battery seems to be healthy according to the diagnostics.

I have run the following commands and everything is perfect according to them:

• DISM /Online /Cleanup-Image /CheckHealth

• DISM /Online /Cleanup-Image /ScanHealth

• SFC /scannow

The battery report html file I did with the "powercfg /batteryreport" command can be found here:

battery-report.html

It shows a very unusual discharge speed on May 5 2024, not sure what happened there.

What can I do to fix this issue?

 

Dell Inspiron 5577 BSOD

Hello,

I just got a Dell Inspiron 5577 laptop today which experienced BSOD with Windows 10 version 1709. I have rolled back to an earlier version of Windows 10 but would appreciate any advice you may have. I have attached the DM Log Collector file.

Thank you,
Kevin

 

Windows Mixed Reality error 14-2 when Dell Visor plugged into Inspiron 5577

I'm getting error 14-2 which reads that I'm using an adapter or extension cable, although I am not using either. It suggests to update my graphics card drivers, which I have done, but the problem persists.
I'm using a dell visor and and Inspiron 5577. Any help?