Windows 10: my laptop doesn't wake up from sleep mode

I use windows 10 and my laptop doesn't wake up from sleep mode

:)

 

Waking from sleep mode

Hi Kenneth,

For us to narrow down your concern with waking up your computer from sleep mode, we would like to know the following:

• Aside from Windows Update. were there any changes made on your computer prior to the issue?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Send us a screenshot of your screen when you wake up your computer from sleep mode.

We look forward to your response.

 

Restart when waking laptop from sleep mode


When I wake my HP laptop from sleep mode, it says there is a problem and needs to restart. Then it restarts. It didn't do this until I upgraded to Windows 10. Anyone else have this problem or have suggestions on how to fix it? Thank you for any assistance.

 

Waking up from sleep mode

Hi Phil,

If you are unable to get out of Sleep mode, it could mean that the BIOS installed reduces the power to which your input device is connected, i.e. mouse or keyboard. For us to properly assist you in getting out of Sleep mode, kindly respond to the questions
below:

• Can you explain further what you are experiencing? Were you able to get to the lock screen after waking from Sleep mode?
• Are you using a laptop or a desktop computer?
• When did the issue start to occur? Did it happen after installing an update, an app, or a driver?
• What troubleshooting steps have you done so far? This is for us to know and to avoid any duplication of efforts on your end.

We look forward to your response.