Windows 10: My laptop doesn't want to connect to the wifi router it keeps turning off when I try to...

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my laptop won`t connect to internet

my apps and browser cannot connect to internet and i tryed wifi and ethernet both but still it doesn`t work

but when i connect my phone to my laptop with the cable and turn on the hotspot

it connects to the internet

what should i do to fix it?

 

High Ping when i Turn on the wifi of my laptop

Can you please provide more information?

• What make/model of router do you have?
• Is it on the latest firmware?
• If you don't know how to do something with your router, please refer to the user's manual or provide us more information about it so we can assist you better.

• What make/model of laptops do you have?
• Is the laptop that causes the high latency of the wireless connection much older than the other devices?
• Have you scanned the device for malware to make sure it isn't causing any kind of attack inside or outside of your network? (I recommend MalwareBytes AntiMalware Free from Ninite.com)

• What are you pinging when you're monitoring this issue? Google? Your gateway/router?

High latency in a wireless envirnoment like this one I would assume it is either something overloading from a malicious attack, an old device using a narrower bandwidth causing the router to have to change its channel scopes and having issues doing so (firmware bug), or the router being overloaded trying to manage all the requests over wireless (cheaper home-grade routers can fall flat on their face if too many devices connect to their wireless network(s))...there are other things like channel interference that @remixedcat refers to that are absolutely worth looking into.

Acrylic WiFi is an excellent program. Run it for about 15 minutes, then use Snip to take a screenshot of it (Google: Now to use Microsoft Snip, if you've never used it). You can attach images to a new post or upload them to Techpowerup.org and past the IMG code in your post.

Hope this helps get you going in the right direction!

*Toast :toast:

 

Wifi not connecting to router network

Hi Bruce,

We would like to know more about the issue, please clarify the following:

• You mentioned that it’s only this laptop that is not able to connect to the Wi-Fi automatically, have you tried any other troubleshooting steps with the laptop before consulting us?
  
• Have you checked the gateway settings of your modem/router?
• What is the make and model of the laptop that’s having the problem?
• Have you tried contacting your Internet Service provider regarding the issue?
  

We also suggest that you try the network connection troubleshooter, click this

link for the article.

Let us know if you need further help.

Thank you.