Windows 10: My laptop dont shutdown, this is dell model 2020

When I shutdown my Laptop, it is turn off screen but fan and key board still run. After I turn on laptop, it is not responding

:)

 

Shutdown problem on my Windows 10 laptop.

Hello,

We suggest that you follow the troubleshooting steps below to resolve the issues with the shutdown function of your laptop:

• Type Troubleshooting in the search bar beside the Windows icon.
• Select Troubleshooting from the results.
• Under System and Security, select Fix Problems with Windows Update.
• Choose Troubleshoot as an Administrator.

Let us know if the steps above worked for you.

 

My hp laptop wont turn on

This is a frequent problem am sure as you have already seen from online searches.

Flea power is usually the culprit here, basically its residual power that remains on the computer even after thecomputer has been shutdown. You can drain the flea power with the steps the other answers have suggested.

• Disconnecting the battery and adapter
• Press the hardpress the power button for 30 seconds
• This should clear the flea power

If this doesnt work, read this article its about
a dell inspiron but the same applies for you hp. It has some detailed step by step instructions

 

Dell Laptop motherboard identification

I work the Dell forums (since 2002) and the Service Tag number is considered personal data and not allowed on the Dell forums.
The Dell spec's do not list any motherboard model/part number(s).

I also agree with Try3 that with an 8 year old laptop it may time to consider a new/newer replacement. Dell considers this a "legacy" model and does not support Win 10 (no drivers) on this model.