Windows 10: My Laptop experiences BOD whenever I'm not playing games/videos

My laptop always experiences BOD whenever I'm almost idle. It only lasts when I'm playing games or watching a video.I do not have a minidump since I just set it up based on the other questions, but here is the link for the system logs from the event viewer:event viewer windows logs system.evtxThank you!

:)

 

losing audio when playing video games

Hi,

To isolate what's causing the issue you're experiencing, kindly provide us with some additional details:

• Were there any recent software or hardware changes made to your system prior to the issue?
• Have you done any troubleshooting steps in trying to resolve it?
• Do you experience the issue only when you're playing a certain video game?

Awaiting for your response.

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

"Video_dxgkrnl_fatal_error" while playing games on my Dell G3 laptop ?

So every time I play a game after like half an hour or so, my game crashes (blue screen giving the error VIDEO DXGKRNL FATAL ERROR ), then when I relaunch the laptop my discrete GPU is gone, like missing from task manager and hidden in device manager. To fix it I have to restart my laptop then the Nvidia drivers come back and when I play my games again the same problem happens after a few minutes of playing the game. It's never happened unless I'm playing a game.
I have tried:

• reinstalling the graphics driver from NVIDIA.
  
• removing the graphics driver using DDU in safe mode and reinstalling the latest one.
  
• running sfc and dism
  
  None of the above methods helped.
  My laptop is out of warranty so don't suggest I take it to the Dell service center as they will just say to replace the motherboard, I know that and that will be like buying a new laptop.
  
  My laptop is a Dell G3 15 3500
  Specs -
  i7-10750H
  RTX 2060 6gb
  16Gb ram
  256Gb SSD
  Windows 11 home