Windows 10: My laptop hangs after extended periods of sleep of 45 minutes or more - "The program...

Details: Since august 6th, my laptop hangs after extended periods of sleep 45 minutes or more. It gets stuck in the lock screen, the cursor movement slows down significantly, and the login screen only appears after I unplug and replug the battery charger. Upon reaching the desktop, the screen remains black, forcing me to restart explorer.exe to restore normal functionality. System reportsepósito con errores 1668463139644423326, tipo 5Nombre de evento: MoAppHangRespuesta: No disponibleIdentificador de archivo .cab: 0Firma

:)

 

Acer laptop wont wake up from sleep after extended period of time

Hey, I have a A515-45-r4rp laptop. Recently I've noticed that when I close the lid for a few hours the laptop goes to sleep no problem, and wakes right up after I lift the lid back up. However I've got a problem where I'll close the lid and leave the laptop to sleep overnight or for an extended period of time, then when I open the lid in the morning the side light will change from orange-sleeping to blue-on like normal, but the screen will stay black and wont wake up using the power button or keyboard or mouse. I had this issue before however I sent to acer and they fixed it, but after a recent bios update I did myself the problems back.

 

Laptop randomly hangs while in sleep mode

Dude! You are a beast!

1) Problems with G: were caused by trying to run a drive on a janky old USB extender.
I don't know what to do about the Macrium file.

3) Yes, shutdowns were due to me killing the system when it hung.

4) I never installed any McAfee products. Must be bloatware. There were no McAfee products listed in Add/Remove Programs -- possible I already deleted the pre-installed products? But there was still a ton of McAfee-related files out there. I ran the MCPR removal tool but there are still 170 files with "McAfee" in the name, who knows how many more without that string.

5) I uninstalled Malwarebytes. I assume I can reinstall when I finish this?

6) My laptop's support page is
https://support.hp.com/us-en/drivers...03?sku=5UK31AV
Here are the drivers that HP recommends. Is there a way to get an equivalent list telling me what's currently installed? Or should I just install the list they gave me?




7) This laptop has a dual-mode display, and therefore two separate drivers:



I assume I un/reinstall both of them? They were already on the drive list above.

8) The HP site above lists F.31 rev A. I'll install it.

10) The software associated with VBoxNetLwf is VirtualBox. I just freshly installed that (for the first time) last week. Doubt it needs to be re-installed yet?

11) I'll run HD Tune after I update drivers & BIOS.

12) Do I want to look for Intel driver updates? Shouldn't I go with the possibly HP-customized drivers from step 6, and not overwrite them with Intel drivers?

13-14) Will do after updates.

Do I need to do anything with the reports you posted, or was that just documenting the process?

 

Laptop randomly hangs while in sleep mode

Good thing I kept the reports. Attached below. Don't know why the other thread disappeared -- maybe because it wasn't a real BSOD?

Looks like chkdsk /r /v has to be run at boot time, and many of the next steps (installing drivers, etc) are going to take more time than I have today. I'll get back to it later.

The HP Diagnostics at that link is only a 32-bit app. The only Hardware Diagnostics I see on my laptop is just a log file. Should I run the UEFI tests?

HD Tune: I let it sit on the Health tab for quite a while and nothing happened. I tried hitting Update, I set it to 1-minute update, nothin'. The Log is empty too.