Windows 10: My laptop has been crashing, following some advice I tried dism/health check which showed...

The dism check is clean now but the laptop is still crashing with a blue screen. . I do not remember the original blue screen crash codes but the current one is irql_not_less_or_equal. Also I am unable to open any of the microsoft applications.When I open excel for example I get this error message "the application was unable to start correctly 0xc0000142". When I switch to a different tab on chrome it says oh snap something went wrong. I tried to attach screenshots but the keep failing. I have a lenovo legion laptop. I have attached a picture of the specs. Sorry if some of the terms are not

:)

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

Thanks Jaune . I performed the first 3 steps in my built-in administrator account & did get the Health Report back for this account. However I did not perform the second set of 3steps as I do not understand it & have fear that it would remove the newly
emerged Health Report. I tried perform the first 3 steps on my second administrator account which did bring the Health Report, on finding later that Health Report is no longer available on my built-in admin. account

Despite this, this is the best advice so far as all other answers like performing a clean boot, starting in a safe mode did not work for me at all.

Jaune, will you please help me further to fix the "add new user account" problem. None of the admin account will respond to my click on add account. I want to remove the second admin account where no Health report is available, hopefully to have the issue
fixed when I add it back on. Is there a maximum no. of user accounts in the laptop? I want to see that I can add to replace user account removed due to problematic performance

 

DISM - Parameter "Cleanup-Image" is not known (error 87)

Hello Eric,

To troubleshoot your concern, we suggest that you run DISM Restore Health command. Refer to the steps provided below:

• Open Command Prompt (Administrator).
• Type the following command:

DISM /Online /Cleanup-Image /RestoreHealth

3. Press Enter.

Let us know how it goes.

Thank you.

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

We appreciate your time responding back to us. At this point, we would suggest that you access the built-in Administrator account to and check if you would be able to perform a Health Check from it. Here are the steps on how to enable the built-in Administrator
Account:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:yes and hit
  Enter.

After completing these steps, you should see a message that you've done the command completed successfully. Sign out from your current user profile and you'll see the Administrator account as one of the choices.

Let us know if you would be able to perform a system health check on your account and we'll assist you with the next steps needed.

Once you're successful with performing a health check on the Administrator account, we would suggest that you disable it from your personal user profile by following these steps:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:no and hit Enter.

Let us know how it goes and we'll assist you further.