Windows 10: My laptop has been infected with an unknown virus that I can't even open my file explorer,...

My laptop has been infected with an unknown virus that I can't even open my file explorer, start menu, settings, control panel, action center and I can't even access my search bar pls what can I do to reset the laptop or even to format everything

:)

 

Infected by mail.ru virus

I reinstalled Java, now its version is 64-bit. We have deleted and cleaned a lot of things. So I think I shouldn't think my PC is infected now. I thought silly about residual files, sorry for that. This infected virus disrupted my psychology. Anyway, is there any step to clean or do something else for harmful file or stuff in my PC?

Thanks.

 

steps taken for infected Pc's.


I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

thx

 

Need someones adavice what to do with a virus file atched to a download from microsoft store Download app infected is FocusDo.exe

Hi, C woodward

Welcome to the Microsoft Community.



If you have downloaded a file from the Microsoft Store that you believe is infected with a virus, here are the steps you should take:

• Disconnect your computer from the internet. This will prevent the virus from spreading to other computers on your network.
  
• Run a virus scan. Use your antivirus software to scan your computer for viruses. If a virus is detected, follow the instructions provided by your antivirus software to remove it.
  
• Delete the infected file. Once the virus has been removed, delete the infected file from your computer.
  
• Restart your computer. This will help to ensure that the virus has been completely removed from your computer.
  

You have mentioned that the infected file is FocusDo.exe. This file is associated with the FocusDo app, which is available in the Microsoft Store.

Here are the steps you should take to deal with this specific file:

• Open the Task Manager. You can do this by pressing Ctrl + Shift + Esc.
  
• Find the FocusDo.exe process. It may be listed under the “Apps” or “Background processes” tab.
  
• Right-click on the FocusDo.exe process and select “End task.” This will stop the virus from running.
  
• Delete the FocusDo.exe file. You can find this file in the following location:
  

• Restart your computer. This will help to ensure that the virus has been completely removed from your computer.
  

Once you have completed these steps, you should be able to use your computer safely again. However, it is always a good idea to keep your antivirus software up to date and to be careful about what files you download from the internet.

Best Regards

Martin | Microsoft Community Support Specialist