Windows 10: My laptop is connected to a monitor. I had no trouble turning the laptop monitor off at...

My laptop is connected to a monitor. I had no trouble turning the laptop monitor off at first. I restored the computer and now I can't turn that monitor off. Windows 10 on an Acer Aspire ES 15. I've looked in Settings and Contrpl panel.

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Connect laptop to monitor

Hi,

Thank you for posting in Microsoft forum.

Regarding your query on how to connect your laptop to your monitor, we suggest to contact your manufacturer. Maybe one of the issue is your display adapter because you cannot connect to your monitor.

We look forward to your response.

 

Laptop will not connect to monitors

My laptop no longer recognizes either of my monitors. It was connecting to them yesterday and now today I can't get either one to connect. Here's what I've done:

• Unplugged both cables from the monitor and the power source
  
• Ensured the monitor settings are correct (HDMI & DP)
  
• Unplugged the docking station
  
• Ran SupportAssist
  

None of this is working. I don't have any additional cables to try.

Should I start with replacing cables? Any help will be appreciated.

Thank you!

Jill Benner

 

Surface Laptop 3 with external monitor

Hi All,

Has anyone come across an issue with an external monitor blacking out while connected to a Surface Laptop 3? I have the laptop connected to a widescreen laptop with the Surface Dock. Both work fine however, once every hour or so the external monitor blacks out and comes back.

I've completed the following:

• Updated laptop drivers and firmware
  • Updated monitor drivers
  • Swapped out monitor

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