Windows 10: My laptop is not recognizing my headphones

Hello, so the story starts that today 25th December, I was using my headphones for music when they suddenly stopped. I tried to check with another headphone and that headphone was also not working. I checked the drivers and it seems that my headphone driver just uninstalled or something happened that caused them to stop. Any help is appreciated :

:)

 

Unable To Connect Boase Headphones To ASUS Laptop.

Hi Chris,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the model number of the Bose headphone?
   
2. How are you trying to connect the headphones to the laptop?
   
3. What is the model number of your ASUS laptop?
   
4. Are you using a wired or a wireless Bose headphone?
   

I suggest you to follow the steps mentioned in Connecting To A Computer
and try connecting your headphones to the laptop.



If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.

 

Headphones recognized as Speakers...

Hi Ahri,

Having your headphones recognized as speaker when plugged in at the back of your PC could be the reason why the audio is low. To help us isolate the problem, we suggest running first the audio troubleshooter from the link Fix
sound problems.

In case the issue persists, then let's remap or retask your Realtek audio jack and see if it addresses the issue. To do that, follow the steps below:

• Open the Realtek HD Audio Manager.
• In the back panel, right click the option where your headphone is connected.
• Choose the option Connector Retasking, then select Headphone.

Feel free to update us with the result so we can further assist you.

Regards.

 

Headphones Not Recognized as Plugged In

I installed the Conexant driver from the manufacturer's website and ran in compatibility mode for Windows 8. Still the same problem; headphone jack is not recognized at all.

Windows 10 HD audio driver still lists headphones as a playback device, but their status is always "not plugged in" even if they are plugged in.

This is a new laptop (just bought last month from the Microsoft store) and came preinstalled with Windows 10.